Description

Objective

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department.  Representative duties include providing first time installation commissioning, coordinating start-ups with other systems (i.e. switchgear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

Responsibilities

• Installs, services and repairs, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. This includes providing first time (start-up) installations; coordinating with other systems being installed such as multiple generator sets and paralleling switchgear to ensure all related equipment work together properly as a system. Diagnosis
• Diagnoses and troubleshoots customer’s electrical and mechanical problems to assure the entire system runs safely and efficiently.
• Initiates and/or completes all associated paper work for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
• Excellent customer communication skills. Maintains customer satisfaction by understanding the customers’ needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified while providing superior quality workmanship to meet and/or exceed the customer’s needs. 
• Maintains company issued vehicle, equipment and tools by keeping them in good working order, clean and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle and must be able to operate a forklift. A clean driving record and a valid driver’s license is required
• Performs related duties as required.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine service and/or electrical generator service.
• 3-5 mechanical experience with generators and engines, preferably with Caterpillar, and/or in a position with a working knowledge of hydraulics, electrical, engine and component repairs.
• Excellent decision-making skills and good creative thinking and goal setting skills.
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and a basic understanding of warranty administration.
• An excellent knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• The ability to operate a PC, especially a laptop, with an excellent understanding of industry specific programs.
• Strong influence and negotiation skills with good coaching and counseling skills.
• Strong project management skills with a good ability to manage change and conflict.
• Strong listening and verbal communication skills.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.
• The ability to work over time and weekends.
• A valid Class C CDL driver’s license or higher is preferred, not required. 
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.