Description

Objective

This position supervises and coordinates the warehouse for the Parts Department, which provides parts support to heavy equipment and engine customers.  Representative duties include supervising the warehouse staff; directing and coordinating the work flow; managing and coordinating all shipping and receiving of parts; processing the stock order, back orders and returns; performing inventory count; reorganizing the warehouse as needed for space requirements; training warehouse staff; communicating procedural updates and product changes to staff; delivering orders to internal and external customers; keeping warehouse clean and free from safety hazards; and assisting the Parts Supervisor as needed

Responsibilities

• Supervises, directs and manages the warehouse and staff, including assisting the Parts Manager with performance evaluations and goal setting; coaching; mentoring; training to assure safety, development of skills, employee satisfaction and retention; coordinating and monitoring the workflow to assure efficiency, profit and customer satisfaction; scheduling and assigning duties and special projects as needed to staff; and communicating procedural updates and product changes to staff.
• Maintains the warehouse area and equipment, including keeping the area and equipment clean, organized and in good working order; suggesting equipment replacement when needed to ensure safe working conditions; and reorganizing the warehouse to manage location changes and improve safety, appearance and efficiency.
• Assists in accomplishing the department’s financial goals by sharing responsibility for all results, including profitability, customer satisfaction, turnover, employee satisfaction, etc.; eliminating errors that result in customer dissatisfaction and financial matters, including troubleshooting and resolving customer complaints promptly and courteously; communicating potential issues and opportunities to the Parts Supervisor; and promoting safety within the department.
• Performs customer service and customer relation duties in a timely manner to establish positive, cooperative, working relationships with internal and external customers, including pulling parts; delivering parts to customers; assisting with back orders; and assisting will-call, telephone and walk-in customers as needed.
• Serves as a liaison between the customer, the Company and Caterpillar and develops an effective working relationship with Caterpillar and all internal service departments to assist in completing jobs in a timely manner and resolve customer complaints.
• Performs all shipping and receiving of parts duties, including selection of appropriate carriers; processing, balancing and filing shipping discrepancy claims; and processing received stock.
• Compiles quotes; processes all weekly and quarterly returns; processes credits; puts stock away; and completes the inventory count, including bin count reconciliation and daily physical reconciliation returns.
• Performs related duties as required.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent with some business background preferred.
• 3-5 years of warehouse work-related experience in parts and/or an inventory related position or the equivalent and some computer and Caterpillar experience preferred.
• Excellent communication skills, including verbal, written, and listening skills with good non-verbal skills.
• Excellent customer service skills, including the ability to meet and/or exceed customer expectations.
• Excellent organizational, creative thinking and decision-making skills with strong goal setting skills.
• An excellent knowledge of the product with a basic knowledge of the product market and a strong respect for the Caterpillar influence.
• An excellent ability to operate industry specific database programs and main frame computer programs.
• Excellent coaching and counseling skills and basic influence and negotiation skills.
• An excellent ability to manage change, conflicts and projects with good performance evaluation skills.
• Strong problem solving skills with an ability to interpret and apply policies, procedures, guidelines and regulations.
• The ability to obtain and maintain a valid State of Indiana driver’s license.
• The ability to operate a forklift and other warehouse related equipment.
• The ability to work overtime and be on-call as needed, including weekends.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)