Field Service Manager
Description
About Us:
We are seeking a dynamic Field Service Manager to join our Rental Services Team, overseeing the shop and field operations for our customer-owned equipment. If you thrive in a fast-paced environment, excel at team coordination, and are passionate about delivering top-notch service, we want to hear from you!
Responsibilities:
- Lead the service operations, ensuring profitability, customer satisfaction, quality, and efficiency
- Coordinate and manage service and repair tasks, focusing on price competitiveness and quick turnarounds
- Maintain a customer-centric approach, prioritizing price, quality, and speed of service
- Schedule and oversee daily shop functions, meeting time and cost goals
- Communicate effectively with customers, management, and technicians for seamless operations
- Provide leadership to Leadmen and technicians, guiding their training and development
- Assist in equipment troubleshooting and repairs, supporting timely service completion
- Manage work orders, estimates, and work in progress efficiently
- Cultivate strong customer relationships through timely communication and follow-ups
- Monitor and control shop expenses, ensuring profitability
- Establish a high-performing team culture, overseeing hiring, training, and evaluations
- Uphold safety standards and promote a safe work environment
Requirements:
- High school education or equivalent, with additional vocational training in diesel technology preferred
- Minimum 5 years of experience in diesel technology, with 3 years of customer service experience
- Strong work ethic with a commitment to task completion
- Proven ability to set and achieve goals aligned with company objectives
- Dedication to employee development and coaching
- Excellent knowledge of product and market
- Professionalism in all interactions with internal and external stakeholders
- Proficiency in industry-specific computer programs and basic Microsoft Word and Excel skills