Description

Objective

Responsibilities

• Follows strict safety protocols; using proper PPE as required.
• Troubleshoots, diagnoses and repairs equipment in the field.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.
• Adheres to all safety rules and maintains good housekeeping (5S) in work area.
• Keeps customers updated on status of jobs and at the end of a repair. He/she would also advise customers of any issues or stopping points that may cause a delay.
• Must carry a company cell phone and be available 24/7.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.
• 3 to 5 years’ mechanical experience with equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics, takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked.  Applies initiative, demonstrating a “self starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem solving and troubleshooting skills; is ably to identify problems, solicit other’s opinions and offer valid solutions. Interprets and applies policies, procedures and guidelines.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.  Has solid understanding of how his/her individual actions impacts company’s bottom line.
• Is able to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.