Description

Objective

Primary duties of the position include but are not limited to: assists all walk and/or call-in customers in ordering parts, locating and ordering parts, processing all backorders and returns for customers and service department; and completing all associated paperwork.

Responsibilities

• Provides customer service to establish a positive, cooperative, working relationships with customers by assisting walk-in and/or call-in customers and internal/external customers with parts related issues, including ordering parts on the computer; back-ordering parts on the computer; inspecting and processing all returns, including requesting proof of purchase and assessing appropriate restocking charges; suggesting associated replacement parts and new product ideas; and providing product support literature.
• Maintains the parts counter and parts inventory areas, including keeping the areas clean and organized to ensure safe working conditions.
• Develops a cooperative and positive working relationship with other department employees to ensure quality work is being performed and schedules are being met.
• Maintains a good working relationship with vendors to resolve customer complaints to assure customer satisfaction
• Identifies and passes sales leads to appropriate person/department
• Performs other duties as required.
• Deliver and pickup parts and/or supplies in a safe and timely manner, as necessary
• Operate warehouse equipment to transport parts within the warehouse.
• May be assigned to duties in the yard as directed by Management.
  • Safety
  • Do not violate any safety rule or policy.
  • Enforce all personal protective equipment rules and regulations.
  • Ensure all safety rules and policies are enforced.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent.
• One to two years’ work related experience in a parts, field service or shop repair environment as a mechanic, field technician, foreman, parts counter person, etc. or the equivalent. Some Caterpillar and customer service experience is preferred.
• Good communication skills, including excellent listening, strong verbal, good non-verbal and basic written communication skills.
• Excellent customer service skills; good prospecting skills; and the ability to meet and/or exceed customer expectations.
• Strong decision-making skills with good creative thinking skills.
• Strong problem solving skills and a good ability to administer warranties and interpret and apply policies, procedures and guidelines.
• A good knowledge of the product market and a basic knowledge of the product with a working knowledge of the product’s location on the machine and the product’s function and service interval requirements.
• An excellent ability to operate industry specific programs and Microsoft Office software.
• A good ability to manage conflict and project management skills with a basic ability to manage change.
• The ability to work overtime and be on-call as needed, including weekends.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.
• There is continuous standing and walking, and repeated bending and reaching, with the ability to lift up to 50 pounds.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)