Coordinator - Parts
Description
Job Title: Parts Coordinator
Position Objective: Primary duties of the position include but are not limited to the following: assist shop mechanics daily, help walk-in and/or call in-in customers ordering parts. Research, and purchase parts, processing all backorders and returns for customers and service department; and completing all associated paperwork.
Essential Position Duties:
- Provide exceptional customer service by assisting customers with part-related inquiries, including ordering, back-ordering, and processing returns.
- Maintain cleanliness and organization of the parts counter and inventory areas to uphold safe working conditions.
- Foster positive relationships with internal departments and vendors to ensure efficient operations and customer satisfaction.
- Handle delivery and pick-up of parts and supplies in a timely and safe manner.
- Operate warehouse equipment such as Fork Trucks and Pallet Jacks within the warehouse.
- Perform assigned yard duties as directed by Management.
Position Requirements:
- High school diploma or equivalent.
- 1-2 years of relevant work experience in parts, field service, or shop repair. Some Caterpillar and customer service experience is preferred, but not necessary.
- Strong communication skills (verbal, non-verbal, and written).
- Excellent customer service skills, exceeding customer expectations.
- Proficient in problem-solving, decision-making, and interpreting policies.
- Familiarity with product market and basic product knowledge.
- Ability to operate industry-specific programs and Microsoft Office.
- Capacity to manage conflicts, projects, and change.
- Uphold professionalism in appearance and interactions with customers and colleagues.
- Ability to lift up to 50 pounds, with mostly sitting and occasional standing, walking, bending, and reaching.
- Ability to obtain CDL “C” Chauffeur’s Driver License.
Note: Training provided for suitable candidates who may not meet all requirements initially.
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).
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