Description

Position Summary

The EPG Strategic Account Manager will manage a team that provides sales, administrative, application, project management, and field engineering support for a very large strategic customer.  This customer purchases a high-volume of unique and custom packages in the electric power space that incorporate a high degree of technical complexity and business risk. 

Position Duties/Responsibilities

• Manage overall customer relationship by establishing effective communication channels with multiple levels, continually monitoring customer expectations and satisfaction
• Understand all customer business objectives, KPIs, and milestones and establish associated reporting and feedback mechanisms
• Continuously assess processes and procedures and look for efficiencies that match changing customer demands
• Manage relationships and set expectations of key third party partners and suppliers
• Demonstrate continuous follow-up behaviors until issues are resolved to the satisfaction of the customer
• Lead and direct inside sales, administration, and back-office duties such as estimating, issuing purchase orders, order tracking, inventory levels, cash flow AR/PR, etc.
• Lead field support personnel by directing resources for any engineering, application, installation, and commissioning issues with all Caterpillar and third party equipment provided by MacAllister
• Be the face of MacAllister for customer field issues by engaging relevant internal and external organizations and individuals
• Direct project management functions such as meeting equipment submittal timelines and approvals, equipment production tracking and delivery, contractor coordination, site off-loading and rigging, etc.

Supervisory Responsibilities:

• Responsible for the execution and interpretation of policies and for the successful operation of assigned units. Has authority for hiring and disciplining employees.

Position Requirements

Required:

• Bachelor’s degree in engineering, business management, marketing, or equivalent
• Minimum 7 years of sales in a strategic program management function
• Strong communication skills, both written and verbal
• Excellent organizational and time management skills
• Experience with corporate quality and procurement functions in complex and demanding supply chains 

Preferred:

• Large/Strategic account management experience is preferred
• Experience in a supervisory role
• 5 or more years of experience in a sales function providing custom solutions to customers in the construction industry or similar
• Engine and power systems service operations management experience

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong computer/technology skills (Outlook, Word, Excel and PowerPoint), with the aptitude and ability to leverage data and technology in the performance of responsibilities
• Excellent customer relations, interpersonal, time management & organizational skills are essential
• Must have high energy, be self-motivated and be able to work independently to achieve goals
• Excellent communication skills; both written and verbal
• Must have attention to detail with high level of accuracy
• Ability to work in a fast-paced, results-oriented, deadline-driven environment
• Ability to build strategic partnerships with vendors and co-workers
• Occasional day and overnight travel required. A valid driver's license is required.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).