Description

Objective

This position performs mechanical services on trucks and buses, both new and used, for the Engine Division’s Service Department. Representative duties include performing service and repairs, troubleshooting all aspects of the on-highway vehicle, writing service reports, recording time assigned to jobs and maintaining company equipment. 

Position Responsibilities

• Adheres to all safety practices which include wearing all PPE as required.
• Service and repairs to engines, drivetrain, chassis and electrical systems both new and used. Diagnosing problems and providing service and repairs on purchased on-highway vehicles, including all equipment related to the product.
• Preparation and delivery of new and used vehicles for both truck and bus groups. Installing dealer supplied components: cameras, luggage compartment, heaters, etc.
• Diagnoses and troubleshoots customer’s electrical and mechanical problems to assure the entire vehicle runs safely and efficiently.
• Initiates and/or completes all associated paper work for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
• Maintains customer satisfaction by understanding the customers’ needs and time constraints and attempting to complete scheduled repairs and service safely and within those constraints while providing superior quality to meet and/or exceed the customer’s needs. 
• Maintains company issued equipment and tools by keeping them in good working order, clean and up to date with suggested maintenance.
• Performs related duties as required.

Qualifications

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine and chassis service.
• 3-5 years of mechanical experience with diesel engines, and/or in a position with a working knowledge of hydraulics, electrical, engine and component repairs.
• Excellent decision-making skills and good creative thinking and goal setting skills.
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and a basic understanding of warranty administration.
• An excellent knowledge of the product and a good knowledge of the product market.
• The ability to operate a PC, especially a laptop, with an excellent understanding of industry specific programs.
• Strong influence and negotiation skills with good coaching and counseling skills.
• Strong project management skills with a good ability to manage change and conflict.
• Strong listening and verbal communication skills.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.
• The ability to work over time and weekends.
• A valid Class B CDL driver’s license with air brakes or higher is required.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.