Sr Systems Administrator

Technology (IT, IS, Media Systems) San Francisco, CA


Position at Industrial Light & Magic

Position Summary

The Senior Systems Administrator will engage in troubleshooting issues as they are escalated from other teams and service owners while also participating in forward planning, innovation and automation for existing and new services. This person communicates proactively and clearly and is capable of providing documentation for both technical and non-technical audiences.

Working with both local and global ILM teams, they will administrate infrastructure and services no matter where these are based - on-premises, remote data center or cloud.

Day-to-day tasks for North America Studios focus on storage, backups and render infrastructure, support via a ticketing system, supporting 1000+ users by quickly and effectively responding to alerts and emergencies as well as the general preparation and maintenance of critical and peripheral infrastructure.

What You'll do

  • Provides organization-wide storage, backup and render server support
  • Assists in addressing business and technical needs
  • Works independently and in teams on administrative and technical projects
  • Provisions and maintains storage clusters, backup servers, render nodes including monthly security patching
  • Monitors and maintains a variety of physical and logical systems
  • Collects and analyzes data to report on the health of systems
  • Responds to and assists in resolving incidents and emergencies
  • Timely completion of tasks assigned primarily through a ticketing system
  • Learn open and proprietary hardware and software systems
  • Stays current with industry standards and emerging technologies

What We're Looking For

  • Bachelor's Degree or higher in computer science, engineering, physics, and/or mathematics
  • Minimum two (2) years experience in a systems administration role
  • VFX / Film Production/ Game industry experience is a plus
  • Team player with the ability to work individuality
  • Self-starter with a cross-disciplinary mindset and DevOps-style approach.
  • Ability to deliver milestones/tasks under tight deadlines
  • Able to work flexible hours
  • Works effectively under pressure
  • Learns quickly and independently
  • Strong organizational skills
  • Quickly and methodically troubleshoots and solves problems
  • Effectively communicate technical ideas to non-technical people
  • Able to lift and move items up to 50 lbs
  • Experience with:
    • Windows, Mac OS X, and Linux desktop and server systems
    • Local and networked storage systems
    • Networking theory and practice (e.g. TCP/IP, VLANs, link aggregation, routing)
    • Common network services/protocols (e.g. DNS, DHCP, SMTP, SMB, NFS)
    • Computing and Internet standards (e.g. RFC, ISO, IEEE)
    • Common office applications (e.g. Microsoft Office/Excel, G-Suite, Zoom)
    • Modern computer hardware and services virtualization and cloud computing.
    • Server rooms/data centers
  • Bonus points for experience with:
    • Storage clusters (e.g. NetApp, Isilon, Avere)
    • Fortinet and Juniper 1GbE and 10GbE networking equipment
    • Render farms or high performance, distributed computing and storage clusters
    • PCoIP systems
    • DevOps systems and practices (Kubernetes, Docker, Ansible, VMware, KVM, GitHub, Perforce, Jira

This position is with Lucasfilm Entertainment Company Ltd. LLC, which is part of a business segment we call Industrial Light & Magic. Lucasfilm Entertainment Company Ltd. LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Lucasfilm fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. **FOR U.S. BASED NEW HIRES ONLY:** We are taking a responsible approach to creating environments that allow us to do what we do best - entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. salaried and non-union hourly employees, as well as all newly hired U.S. employees.