Desktop Support Specialist

Technology (IT, IS, Media Systems) Singapore, Singapore


Position at Industrial Light & Magic

The Desktop Support Specialist serves as the initial point of contact for resolution of desktop/work group-related problems in a startup user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows, SCCM, Centos Linux, MAC OSX, VMware, MS Office, e-mail, Internet connections, and hardware/peripherals IT systems and support their users in an efficient, professional, courteous, and prompt manner. 

Primary Responsibilities:

• Setup and upgrade computer systems in a networked environment with minimum end user interruption. 
• Setup and upgrade computer systems in a networked environment with minimum end user interruption. 
• Timely implementation and maintenance of drivers & patches on workstations. 
• Research and recommend hardware and software solutions as needed. 
• Administer mail systems, system installation and configuration, printing systems, installation of third-party software. 
• Manage fundamentals of IT security protocol (account administration, etc.) 
• In association with Production Engineers, install and configure software as well as troubleshoot and repair malfunctioning software in the PC environment. 
• Integrate and support devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows systems, VMware, MAC OSX & Linux systems. 
• Troubleshoot and repair or arrange for repair of defective computer equipment. 
• Put in service calls and track service on machines (RMA #s, etc.). 
• Communicate status of issues in progress to those parties concerned on a timely basis. 
• Carry a mobile device during work and non-work hours and be available on-call when needed. 
• Identify and recommend solutions to technical issues as needed. 
• Document and communicate system support issues with end users, IT staff, and management. 
• Plan, develop, and maintain project schedules. 
• Perform special projects as needed. 

Required Skills / Competencies

• 1-3 years of Windows and Linux desktop support experience. 
• Good understanding of Linux and Apple operating systems.
• Good understanding of VMware.
• 1-2 years of SCCM experience. 
• Ability to write scripts in some administrative language. 
• Demonstrate the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirements. 
• Skilled at troubleshooting and fixing problems while minimizing customer stress levels. 
• Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers. 
• Experience working in multi-national corporation a plus. 
• Self-starter, energetic, good people/communication skills and ability to prioritize workload. 
• Effective written/oral communication skills, interpersonal, and presentation skills to communicate complex ideas clearly. 
• Team player that strives to maximize team and department performance. 
• Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner. 
• Ability to work in a start-up environment that has a high degree of ambiguity is highly desired.

This position is with Lucasfilm Entertainment Company Ltd. LLC, which is part of a business segment we call Industrial Light & Magic. Lucasfilm Entertainment Company Ltd. LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Lucasfilm fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. **FOR U.S. BASED NEW HIRES ONLY:** We are taking a responsible approach to creating environments that allow us to do what we do best - entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. salaried and non-union hourly employees, as well as all newly hired U.S. employees.