Assistant Store Manager

Retail Columbia, Maryland


Description

Qualifications

  • Must be 18 years or older
  • Passion for extraordinary customer service and the well-being of pets
  • At least 1 year of previous retail sales experience
  • At least 1 year of retail managerial experience
  • Willingness to be educated about the products and services offered
  • Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts
  • Time management and organizational skills
  • Proven written and verbal communication skills


Essential Job Functions

The incumbent must be able to perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Provide guests with an exceptional experience
  • Assist the Store Manager in overall management of store operations
  • Share product knowledge and suggestions to meet customer needs and promote pet health
  • Coach and lead Team Members to provide an exceptional guest experience and achieve sales goals
  • Oversee all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing
  • Organize special store events and promotions
  • Positively interact with pet parents in-person, via email, text, and phone
  • Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays
  • All other assigned duties from the Store Manager and/or any member of the Retail Management Team


Physical Demands

  • Position requires person to be both indoors and outdoors (to assist with customer carry out)
  • Majority of day is spent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
  • Must be able to lift 50 pounds on a regular basis
  • Must be comfortable working with a wide variety of animals including small and large dogs 
  • Must be able to work around pet hair and dander 


Position Purpose

Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them.  We are a community of true pet lovers with shared interests and values.  We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care.  As an Assistant Store Manager, you make a difference in the lives of pets by influencing the performance and behavior of store Team Members under the direct supervision of the Store Manager. It is your responsibility to provide exceptional customer service, help increase store awareness, achieve business results, and assist with operational processes.


Why should you join our team?

Full-time team members enjoy the following:

  • Growth opportunities! Be sure to ask about our groomer training and apprenticeship program
  • PTO (paid time off) – 2 weeks in first year, 3 weeks in second year
  • Paw-Ternity (paid Pet Adoption bonding time)
  • Paid Parental Leave
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA)/ Flexible Spending Account (FSA) – medical and dependent care
  • 401(k)
  • Greatly discounted, employer-subsidized pet insurance
  • Generous discounts on goods and services
  • $25K life insurance policy (employer paid)
  • Short and Long-term disability (employer paid)
  • Employee Assistance Program/ 24X7 – completely confidential


But don’t just take my word for it . . . 

Check out what our team members have to say . . .

IPP is proud to be an Equal Opportunity Employer.  IPP recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.