Customer Success Manager

Sales Reston, Virginia


LookingGlass Cyber Solutions has an immediate need for a Customer Success Manager to join our team.

Key Responsibilities include:

  • In depth understanding of Cyber Security concepts, vocabulary, methodologies and security software;
  • Achieve assigned monthly, quarterly and annual renewal and expansion Quotas and other objectives established by the Vice President of Global Sales;
  • Average 20% travel per month required to visit customer sites
  • Communicate effectively with a diverse customer audience, including C-level executives and technical staff;
  • Strong learner and capable of coming up to speed quickly on technologies;
  • Ability to prioritize and handle multiple customer meetings, RFP/RFI's, SOW's, Quotes, and any follow up items, ensuring a timely and professional response;
  • Produce Customer Account Profiles to identify expansion and adoptions opportunities
  • Problem solving skills: ability to assess a problem and determine an effective course of action, engage relevant customer teams to design solutions using LookingGlass products;
  • Establish new and maintain existing customer relationships;
  • During the renewal process, works to align clients' operational, financial, technical and business requirements with solutions that meet those needs;
  • Delivers an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals;
  • Fosters innovation, customer learning opportunities, sharing best practices and new ways customers can leverage solutions to advance their digital maturity;
  • Identifies customer risk and creates action plan to course correct and overcome obstacles;
  • Acts as the "Voice of the Customer" internally to gather feedback and felt needs from the market for continuous innovation of R&D efforts;
  • Attend and participate in Quarterly Business Review meetings to ensure proper renewal strategy is outlined and achieved;
  • Assist with Salesforce maintenance for all renewal opportunities;
  • Assist Global Head of Customer Success with implementing Customer Success initiatives including renewal and product

Qualifying Requirements: 

  • Minimum 7 years’ experience in Sales or Account Management
  • Highly detail oriented with exceptional organizational skills;
  • Ability to manage multiple tasks at one time
  • Experience selling enterprise security software solutions;
  • Proven consultative selling skills with the ability to manage multiple and complex sales/renewal campaigns;
  • The ability to present highly complex technical and business concepts to all levels of an organization;
  • Possession of excellent client relationship skills;
  • Proficiency in;
  • Proficiency in MS Office programs;
  • Excellent writing/verbal communication skills;

Preferred Experience:

  • Understanding of cloud computing, and/or cyber security / threat intelligence;

 Education / Training Requirements:

  • Bachelor’s degree;

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