Logistics Transportation Coordinator - 6 Month Acting Role
Description
Logistics Transportation Coordinator - 6 Month Acting Role
Job Overview: This position achieves the Genuine Merchant Strategy by ensuring timely and cost- effective scheduling of inbound shipments and/or deliveries to stores and arranging vendor pickups. Effectively communicating and handling all inbound and store inquiries in a timely manner.
Job Scope: Reporting to the Logistics Supervisor, the position is responsible for executing the day-to-day tasks.
Accountabilities:
- Prioritize and balance work load to achieve operational goals.
- Schedule drivers to effectively maintain on time delivery rates to stores and pickups from vendors.
- Enhance carrier utilization while maintaining customer requirements for service and on-time deliveries.
- Plan and schedule pickup appointments to maximize backhauls and minimize empty miles.
- Maintain 99%+ on-time rate to stores and vendor appointments.
- Maintaining, filing, tracking and auditing of daily driver time sheets, driver logs, QLR sheets and all other reports as needed.
- Track daily driver behaviors using available resources such as Samsara.
- Establish and maintain effective relationships with the drivers, shippers and receivers through professional and timely communications and inquiry responses.
- Support with inbound and dispatch functions as needed.
- Track and enforce vendor compliance to Supplier Terms & Conditions, creating infractions as needed.
- Update assigned trackers and files in a timely manner.
- Create new KPI trackers and reports as required.
- Support with administrative data entry as needed in all areas of DC.
- Support with receiving as needed.
Customer Service
- Consistently demonstrates Genuine Merchant Customer Service and holds himself/herself and team members accountable for the following:
- Ensures positive customer service relations with a variety of internal and external customers such as: Managers, Supervisors, Distribution Centre Team Members, 3PL Drivers and external vendors
Policies and Standard Operating Procedures
Responsible for maintaining all policies and procedures including:
- Standard Operating Procedures
- Health and Safety including equipment training
- WHMIS
- Food Safety
- Loss Prevention
- Human Resource Policies
- Responsible for daily and weekly Produce QA KPI reports.
Key Knowledge, Skills, and Attributes:
- 1 –2 years of inbound logistics experience is preferred and a strong commitment to customer satisfaction is essential.
- Experience with Warehouse Management Systems
- Excellent organization, planning, and communication skill
- Innovative problem solving and sound decision making abilities
- Strong computer skills required, particularly with the Microsoft Office suite of products.
- Acts with a sense of urgency and self-direction within established guidelines
- Good communication skills
- Strong planning and organization skills
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Keen commitment for providing superior customer service
- Excellent computer skills including Microsoft office system (word/excel/outlook)
Working Conditions:
- Work is performed in a standard warehouse environment with various temperature zones
- Ability to work a variety of shifts including evenings, weekends and holidays as business needs