Controls Service Technician Lead
Description
Position Purpose
As a LONG Lead Controls Service Technician, you will work as a part of the LONG Service Team to support our Customer Base. The Lead Technician will be a technical leader on the team, and will use their experience and skills to maintain, troubleshoot, and repair a wide variety of temperature control systems. The Lead Technician will perform the most complex and challenging controls service tasks, and will work with the other controls service team members to train them on how to most effectively perform emergency and preventative maintenance service on installed systems. The Lead Technician must posses a high level of industry knowledge including mechanical, electrical, programming, integration, legacy system types, and more. In addition, the Lead Technician will act as a liaison with the service operations team, the service sales team, and the customer to ensure maintenance and service is properly administered and customers are informed and aware of the critical issue within their facility
Compensation Range: $41 - $51 per hour plus potential profit share.
Benefits
Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
- Utilize industrial experience to troubleshoot any issues with systems to identify and implement solutions
- Determine the most effective action to take based on troubleshooting results, controls plan, mechanical system operation, and BAS data taking into consideration overall system operation and the dynamics on how different systems in a building affect each other.
- Program, tune, and control setpoint adjustments within manufacturers and engineering design recommendations in accordance with LONG standards.
- Perform calibration and point-to-point troubleshooting of control systems and controlled equipment/components to verify or improve equipment operation.
- Provide information to update drawings and keep records of equipment for as-built documentation and submit all redlined drafting to application engineers.
- Effectively communicate with customers to answer any inquiries, offer guidance, and resolve technical issues
- Supply information to customers about investing into necessary replacements or vital repairs that are key components to devices
- Provides technical analysis and recommendations to owners and the service team regarding warranty issues or challenging situations with a customer focused attitude
- Instructs owner's personnel and control service technicians on maintenance of temperature control systems and energy conservation routines
- Keep record of all repairs and maintenance and properly reporting issues to the Service Supervisor
- Provide guidance to controls service technicians about system maintenance, troubleshooting issues and equipment recommendations on and off of the jobsite
- Provide technical expertise and standardized procedures to maximize control service technician efficiency
- Communicates regularly and efficiently with operations manager, service supervisors, installation supervisors and control technicians via voice mail, cell phone and email regarding scheduling, job concerns, technical matters and other issues
- Works well with all business unit managers, service supervisors, customers, application engineers, sales personnel, service and control technicians
- Advises supervisor and managers regarding system deficiencies and/or customer complaints and advises appropriate building intelligence personnel. Advises Service Supervisor on maintenance status and completion of assigned work
- Expands, documents and organizes technologies knowledge and programming skill with all represented manufacturers and works closely with the technical standards, programming and R&D group
- Works to ensure that LONG is fairly compensated for all work including that performed outside contractual obligations
- Abides by all LONG and OSHA safety regulations at all times
- Ensures code compliance for all technical work performed
- On call work may be required on a periodic basis.
- Other duties as assigned.
Qualifications
- High School Diploma or GED equivalent.
- 2 years of computer/electronic technical degree and 3 years temperature control system start-up, checkout, and service experience or 5 years temperature control system start-up, checkout, and service experience
- Ability to legally operate a motor vehicle.
- Advanced programming and troubleshooting skills with systems such as KMC, Distech, Tridium/Honeywell, and similar systems.
- Strong analytical abilities for resolving software and integration issues.
- Ability to interpret mechanical plans and specifications accurately.
- Expertise in HVAC systems, control systems, building automation, electrical systems, energy management, engineering, and construction procedures.
- Proven ability to manage and lead multiple tasks simultaneously, with a strong sense of responsibility and accountability.
- Experience mentoring junior team members on complex worksite tasks and issues.
- Strong customer service orientation and analytical problem-solving skills.
- Effective leadership, communication (both written and verbal), and computer proficiency.
- Strong organizational and planning abilities.
- Willingness and ability to travel to job sites and customer locations for inspections.
- In-depth knowledge of dispatch, job costing, HVAC mechanical and electrical systems, controls, and safety practices.
Preferred Qualifications
- Knowledge of LONG’s system operations and infrastructure, as it pertains to service operations and its stakeholders
- No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Physical Requirements
- This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
- This position may require lifting to 50 lbs. from floor to countertop and countertop to floor.
- This position may require climbing ladders and the ability to function at heights.
Environment
- Inside and outside work environment
Hazards
- High precarious places
- General construction worksite hazards
- Possible driving in inclement weather conditions
Competencies
To perform this position successfully, an individual must display the following qualities.
- LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
LONG Building Technologies, Inc. is an Equal Opportunity Employer.