Service Contract Administrator

Administrative Anchorage, Alaska

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Description

Position Summary 
The Service Contract Administrator provides support within all of the business units which can include tracking and reviewing new and renewing agreements, job/projects, and quoted work orders and will work with dispatchers, project administrators, technicians, and operations on day-to-day functions and will work independently on specialized processes.   
 
Pay Range:  $22 - $26 per hr. depending on experience.  
 
Benefits: Medical, Dental and Vision Insurance, Basic Life, Short-Term and Long-Term Disability (100% paid by LONG), Voluntary Life Insurance, Accident and Critical Care Insurance, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Paid Time Off (beginning day one), Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and ID Shield benefit. 
 
 
Responsibilities 
  • Process accounts payable invoices for the roles area of responsibility through LONG’s invoice processing system, CSSI, including purchase order receipt in Microsoft GP.
  • Issue purchase orders to technicians on an as-needed basis.
  • Act as backup to dispatch when needed.
  • Intake, process, and establish Service Agreements from sales team, ensuring accurate and complete entry to facilitate successful handoff to Operations. 
  • Add and maintain the location’s equipment in the service management module.
  • Perform maintenance agreement booking, ensure all documentation for booking is complete and process monthly maintenance billings for the business unit.
  • Process all project, fixed price and service call billings for Service through the job cost module and scan all completed job paperwork.
  • Assist the department in project management duties for service projects up to and including product ordering and tracking, forecasting, and coordination to scheduling.
  • Scan paperwork as required for start-up final paperwork, non-PO workflow, T&M as required, etc.
  • Communicate with internal and external Clients as needed. 
  • Maintain accurate and organized records of all service contracts, amendments, and related documents. Keep track of contract milestones, key dates, and deliverables 
  • Help facilitate customer care program to include customer surveys.
  • Help facilitate and coordinate customer portal questions and redirect issues to the correct party for updates and repair.
  • Other duties as assigned.
 
Required Qualifications 
  • High School diploma or equivalent
  • 3+ years’ relevant work experience or higher education degree
  • High computer literacy and proficiency in Microsoft Outlook, Word, and Excel
  • Open and able to learn industry specific terms and processes
  • Ability to work well in a collaborative environment
  • High attention to detail and strong ability to multi-task
  • Positive attitude with strong organizational and problem-solving skills
  • Welcomes ability to learn new tasks and responsibilities
  • Experience providing excellent customer service
  • No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you! 
 
Working Conditions 
Environment: 
  • Indoor and outdoor environments
Physical Requirements 
  • Routine sitting, lifting, bending, and kneeling
  • Ability to lift 25 lbs. from floor to countertop and countertop to floor
Hazards 
  • None

LONG Building Technologies, Inc. is an Equal Opportunity Employer.

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