Experience Researcher

Design and Marketing Newark, California


Description

Position at Logitech

Experience Researcher

This position is located at our Logitech office in Newark, California.

Company

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. We offer a unique opportunity to design, build and ship products that intersect the digital with the physical. We are a place where you are invited to bring your whole self to work. Confident, never arrogant - we value collaboration as much as craft.

Insights Department

The Consumer Insights team works as part of Logitech’s design group driving the creation of new and innovative products from inception to launch. As an in-house insights team, we provide qualitative, quantitative and strategic support for our business partners. Within the insights department, we have three functions: Insights & Analytics, Discovery Research, and Experience Testing. The Experience Testing team is charged expressly with testing our new products to ensure they meet or exceed user expectations.

Role

As an Experience Researcher, you will work as part of a small, global team in the design, execution, analysis, and reporting of mixed-methods user research studies. You will collaborate with cross-functional teammates and external partners in helping shape user testing research for the Logitech organization.

Responsibilities

  • Partner with key stakeholders to identify, plan and execute product testing plans

  • Design user research studies to evaluate new and existing products

  • Conduct qualitative studies including observation, interviews & in-person user testing

  • Moderate user testing sessions for new products and software

  • Design quantitative studies, including survey writing and statistical analysis

  • Coordinate, conduct and monitor recruitment activities to ensure top-notch respondents

  • Synthesize and communicate research findings to inform business and product decisions

  • Distill data into actionable insights for internal design and business teams

  • Collaborate closely with analysts, designers, product managers, and engineers to ensure insights are understood and implemented

  • Support & drive insights for the framing and visioning process with deep qualitative research into user behavior using an array of methodological tools, from contextual research to trends analysis

Required Qualifications

  • 2+ years of user research experience in applied product research

  • 2+ years of experience moderating user research sessions

  • Working knowledge of mixed methods, with an emphasis on both qualitative and quantitative research. And, solid knowledge on when to apply each.

  • 2+ years experience with a wide range of qualitative research methodologies, including usability testing, heuristic evaluation, 1-to-1 interviews, contextual inquiry and card sorting

  • Good understanding of quantitative research - including different quant methodologies, survey writing expertise, and statistical analysis

  • Hands-on experience testing both hardware and software in an enterprise setting

  • Strong project management skills, including managing multiple projects simultaneously

  • Ability to work both independently and collaboratively

  • Good verbal and written communication skills and ability to present information creatively, concisely and effectively

  • Familiarity with UX research tools: usability software, remote testing, etc.

  • Degree in Psychology, Cognitive Science, Human Factors, Anthropology, Sociology, Design or a related field with a strong emphasis on social science or human research

  • Ability to (and excitement for) travel both locally and internationally

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.

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