Salesforce Project Manager

Information Technology Newark, California


Description

Position at Logitech

The Role:

The Salesforce Project Manager will work as part of the IT Digital Platforms CRM team to manage global, cross-functional projects related to Salesforce and associated applications for the Logitech Global Video Collaboration Commercial (Sales & Marketing) organization.  This position will be located in Newark, California.  

Your Contribution:

Move fast.  Speak up.  Decide and own.  Drive change.  Exceed customer needs.  These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:

  • Manage multiple projects in the CRM and PRM space. Identify project goals, budget and resources needed; develop & document Charters, Communication Plans, Timelines, Risks/Issues, Action Logs, Status Updates and more; measure progress and keep the project on track

  • Partner with WW IT, Sales, Operations, Finance & Marketing teams to extract and document business and technical requirements, lead design sessions, and organize training, user acceptance testing and delivery efforts

  • Collaborate with cross-functional teams to share information, build consensus, and help ensure work aligns with internal strategic priorities and achieves common goals

  • Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products

  • Work effectively with a wide range of stakeholders across the globe and at all levels of the organization. Build positive working relationships, drive strong team engagement and effectively manage escalations

  • Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective

  • Serve as consultant to internal business groups on process improvement projects designed to improve their business results

  • Be one of the first points of contact for user support and problem solving

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • 8+ years in the IT Industry, implementing enterprise-wide Salesforce.com CRM applications on schedule and within budget

  • 5+ years direct responsibility for managing project teams, budget and schedule

  • Strong business acumen and in depth knowledge of business processes including Lead Management, Opportunity Management, Sales Forecasting, Product Configuration, and the Quote to Cash lifecycle in a multi-tier channel environment. 

  • Salesforce CPQ implementation experience is a plus

  • Experience with creating Salesforce reports & dashboards. Knowledge of Tableau CRM (Einstein Analytics) is a plus

  • Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges

  • Thorough understanding of the software development lifecycle and project management methodologies. Agile/PMI /PMP /CAPM Certification is a plus 

  • Proven administrator and configurator skills with Sales Cloud

  • Excellent verbal, active listening and written communications skills along with demonstrated facilitation skills

  • Outstanding leadership and organizational skills. Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

  • Must be able to work flexible hours to collaborate with a diversely distributed global IT and business team members

In addition, preferable skills and behaviors include:

  • Salesforce.com Admin certification. Salesforce Sales Cloud certification

  • Basic understanding of Salesforce.com programming  and Integration components (eg. Force.com APEX, VisualForce, APIs, Apex controllers, Apex Web Services and Data Loader)

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at + 1-510-713-4866 for assistance.

#LI-JM21