The CRM/PRM (Partner Relationship Management) Administrator will work as part of the IT Digital Platforms CRM team to support and maintain Logitech’s Global Partner Portal and the associated Salesforce Sales Cloud application for the B2B Sales & Marketing organization. This position is located in Chennai, India.
Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech. In this role as CRM & PRM Administrator, you will:
Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, and execute future releases
Serve as primary system administrator for the Salesforce.com & PRM environment with 700+ users
Be one of the first points of contact for user support and problem solving with Salesforce, PRM and applications integrated with them
Responsible for executing the day-to-day configuration, support, maintenance and improvement of our Salesforce & PRM platforms
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks in our platforms
Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective
Develop dashboards, reports to meet business requirements
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com & PRM data feeds and other integrations
For consideration, you must bring the following minimum skills and behaviors to our team:
5+ years in the IT Industry, working on CRM/ PRM projects
3+ years experience as a Salesforce Administrator, Salesforce.com Admin & Sales Cloud certified
Experience with PRM/ Channel Incentive tools such as Impartner, 360 Insights etc.
Expertise with business processes around Marketing, Sales & Channel Partner management, Channel Incentive Management
Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities - Experience with Data Loader, Import Wizard etc.
Ability to understand and articulate complex requirements
Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
Must be able to work flexible hours to collaborate with Global IT and business team members
Excellent analytical, organizational and problem-solving skills
Excellent written and oral communication skills
Strong customer service mentality
Small Company. Big Products.
At Logitech we act like a small company. We believe that anyone can have the best idea. We are innovators, creators and designers. We challenge ourselves and each other, and believe that success is never final. We push the limit, because great is not good enough. We inspire, delight and empower the world. We are Logitech.