PRM/Salesforce Administrator

Information Technology Chennai, India

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Description

Position at Logitech

The Role:

The CRM/PRM (Partner Relationship Management) Administrator  will work as part of the IT Digital Platforms CRM team to support and maintain Logitech’s Global Partner Portal and the associated Salesforce Sales Cloud application for the B2B Sales & Marketing organization.  This position is located in Chennai, India.

Your Contribution:

Move fast.  Speak up.  Decide and own.  Drive change.  Exceed customer needs.  These are some of the winning behaviors you’ll need for success at Logitech. In this role as CRM & PRM Administrator, you will:

  • Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, and execute future releases

  • Serve as primary system administrator for the Salesforce.com & PRM environment with 700+ users

  • Be one of the first points of contact for user support and problem solving with Salesforce, PRM and applications integrated with them

  • Responsible for executing the day-to-day configuration, support, maintenance and improvement of our Salesforce & PRM platforms

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks in our platforms

  • Develop and maintain detailed knowledge of the business's current technology and infrastructure from a functional perspective

  • Develop dashboards, reports to meet business requirements

  • Complete regular internal system audits and prepare for upgrades

  • Manage Salesforce.com & PRM data feeds and other integrations

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • 5+ years in the IT Industry, working on CRM/ PRM projects

  • 3+ years experience as a Salesforce Administrator, Salesforce.com Admin & Sales Cloud certified

  • Experience with PRM/ Channel Incentive tools such as Impartner, 360 Insights etc.

  • Expertise with business processes around Marketing, Sales & Channel Partner management, Channel Incentive Management

  • Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges

  • Proven ability to design and implement new processes and facilitate user adoption.

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of Salesforce.com best practices and functionality

  • Strong data management abilities - Experience with Data Loader, Import Wizard etc.

  • Ability to understand and articulate complex requirements

  • Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

  • Must be a self-starter, with the ability to work independently without constant supervision and micromanagement

  • Must be able to work flexible hours to collaborate with Global IT and business team members

  • Excellent analytical, organizational and problem-solving skills

  • Excellent written and oral communication skills

  • Strong customer service mentality

Small Company.  Big Products.

At Logitech we act like a small company. We believe that anyone can have the best idea. We are innovators, creators and designers.  We challenge ourselves and each other, and believe that success is never final. We push the limit, because great is not good enough.  We inspire, delight and empower the world.  We are Logitech.

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