Customer Supply Chain Order Management Specalist

Supply Chain Tokyo, Japan


The Role:

You think outside the box, you are not afraid of failure, you bring passion and push boundaries, you challenge, you don’t accept the easy answer and you like to translate commercial challenges into supply chain solutions. Then we are looking for you to be part of our Asia Mature Markets Customer Supply Chain team. The role of Customer Supply Chain (CSC) Order Management Specialist is responsible for the overall management of end to end customer supply chain operations for our customers in Japan.

Together with Logistics and our distribution partners you will ensure timely delivery of the right products at the right time towards our customers, drive operational efficiencies and participate in continuous process improvement activities that drive best in class supply chain metrics, cost, service, inventory, and cycle time. By leveraging data analytics and market knowledge, you will support and optimize revenue growth for assigned customers.

The CSC Order Management Specialist is responsible to actively manage order backlog, allocation of inventory based on scheduling priorities, monitoring the logistics execution of our outsourced logistics partner but also with our key channel partner. He/she will be in daily contact with internal and external customers and communicate actively on the fulfillment of fulfillment strategies. Continuous process improvement to enable more efficiencies in our end to end supply chain to drive improvements in our key metrics cost, service, inventory and cycle time is part of your mindset.

The Key Success Factor:  

Quick thinking in identifying operational bottlenecks/challenges and seeks out opportunities to improve processes and increase efficiencies. Tactically develop and support cost savings initiatives to drive continuous improvement of key supply chain metrics - cost, service, inventory and cycle time.

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech.

Job Description:

  • Build a collaborative environment where information is shared efficiently and effectively with internal and external business partners and stakeholders

  • Responsible for the team's commitment to clean order management relative to ensuring accuracy of delivery dates, pricing, fulfillment and execution

  • Monitor to ensure on-time delivery for orders through delivery metrics and partnering with Logistics

  • Manage and actively publish critical reports on in-stock, on-time in-full deliveries and channel inventory

  • Day to day backlog management (order scheduling, backlog cancellation, allocation plans, improve overdue backlog, reduce aging backlog, large order management).

  • Working closely with our logistics partner to improve services and customer compliance with order policy

  • Keep driving process change to improve efficiency and automation to deliver on service metrics (OTIF, Order Aging) and continuous improvement to drive efficiencies on end to end supply chain (cost, service, inventory, cycle time)

  • Continuously look for ways to improve customer service and predictability

  • Work together to create standardization, automation and optimisation among projects and processes

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • 3 years’ experience in supply chain management preferable consumer electronics

  • Must be proficient in reading, writing and speaking Japanese and English

  • Strong in Excel, Google Sheets, and/or Tableau skills

  • Drive scalable process change and automation to improve end-to-end supply chain efficiencies and to meet key supply chain metrics in terms of cost, service, inventory, and cycle time. You embrace continuous learning and process improvement

  • Analytical skills including data evaluation, identification, solution development and implementation

  • Ability to multitask and prioritize work while keeping outstanding attention to detail

  • Demonstrate decision-making ability in face of uncertain or incomplete information

  • Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative

  • Ability to build strong relationships both internally and externally to team

  • Influencing and collaborative skills across various levels in the organization

  • Comfortable in a dynamic and international environment


Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline.

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.