Community Manager, Logitech G

Design and Marketing Newark, California


Description

Position at Logitech G

This role is dedicated to building Logitech G's presence within the gaming community and driving online excitement for Logitech G. The person in this role will be responsible for translating our overall strategy at the brand level, into day-to-day conversations across all social media platforms that help underscore Logitech G's desire to build an inclusive and diverse space within the gaming community.  

This role requires active ownership of assigned responsibilities, including day-to-day management of the program's implementation and making ongoing recommendations for program improvement based on results.  

To succeed in this position you must have exceptional judgement, writing and communication skills and be able to develop engaging content and moderate online and offline conversations with our community. You should understand great customer service and be able to deliver it consistently to our community, showing impeccable follow-through. 

Logitech G manages communities across multiple owned social channels, including Instagram, Twitter, Facebook, YouTube, Pinterest, and Reddit. Ultimately, you should be able to act as the voice of our brand on these channels and manage all community based conversations (on our owned channels and beyond) in a way that encourages love of our brand and creates relationships with consumers that in turn make them want to evangelize on our behalf.  

You will be successful in this role if you are driving an engaged, healthy and growing community. You will use a mix of qualitative and quantitative metrics to evaluate your impact. You will need to establish successful partnerships. This includes being a positive and consistent partner for colleagues whether they're within the business group, agency partners, or the broader Logitech organization. 

Responsibilities include: 

  • Partnering with key stakeholders throughout the company (including global social, global influencer relations, and brand among others) to ensure that all planned activities are well vetted and all teams are aligned

  • Building a global community management strategy for Logitech G that includes guidelines, best practices, social voice, and expectations around driving an engaged community

  • Actively manage owned social communities by publishing content, moderating the communities, and engaging with fans online

  • Understanding that community means “beyond our owned social communities” you will identify platforms, conversations and opportunities to engage in third-party online communities

  • Providing superior customer service to our fans

  • Writing responses and creating content that is in line with our brand values and appeals to consumers

  • Enhancing positive sentiment amongst the community with every interaction

  • Curiosity and interest in ongoing improvement, fueled by data driven insights and an understanding of organizational goals 

  • Create meaningful quarterly community and influencer reports helping the team understand the results of the strategy and learnings. Using data to drive insights and taking those insights into improving the community

  • Regularly identify themes, problems or opportunities that you hear about in the community and create a process to share with the appropriate internal business group stakeholders - knowing that our large online audience can be very helpful in feedback and improvements

  • Maintaining a positive mindset, focused on creating solutions and driving success

  • Compile and present results for all activations and use that data to optimize and improve programs moving forward


 

Minimum Requirements

  • Excellent team player with the ability to build, foster and nurture supportive and collaborative relationships with a range of leadership

  • Highly energetic, self-starter who takes initiative owning projects

  • Experience operating within the gaming industry either professionally or as a fan

  • A deep understanding of social media and the associated tools, technology and platforms (we use Khoros, Traackr, and Tableau among others) 

  • Excellent written and oral communication skills

  • Strong time management skills and ability to work independently to deliver on goals

  • Ability to balance multiple priorities without being overwhelmed

  • Collaborative, proactive and solutions oriented approach to work

  • Ability to make smart, thoughtful decisions to create content for and responses to the community and influencers that are on message and on brand

  • Previous experience in a role where needs of users must be balanced with needs of the brand

  • Ability to set and measure qualitative and quantitative KPIs for community impact and sentiment, and how to adjust plans based on those metrics

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
 

“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at + 1-510-713-4866 for assistance.

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