Senior Support Engineer

Customer Support Group Lausanne, Switzerland


Description

Position at Logitech

Role

Logitech is transforming into a connected company, where devices and cloud services work hand in hand to create new user experiences. Beyond its current portfolio of experiences, Logitech is incubating new ventures in a variety of areas.

 

As part of a confidential new venture in the video collaboration space, we are building new and amazing ways for people to connect with each other over distances.

 For this venture we are looking for a Senior Support Engineer. In this multifaceted role, you will contribute to the growth of the venture by taking a hands-on approach to customer qualification, installation, service and support. You will also help define the technical solution together with the rest of the team. 

This is an ideal opportunity for someone with diverse experience from both hardware and software installation and maintenance, and who enjoys working directly with customers. As the venture grows, the role will likely focus more on training and monitoring service partners, as well as working on technical improvements together with the Technical Lead. The role reports to the Business Leader for the venture.

Your Contribution

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. 

In this role you will:

  • Perform network performance testing to verify that customers qualify for the solution and help resolve any issues together with customer IT, our partners and team members

  • Install, maintain and upgrade the solution at customer premises

  • Train and maintain relationships with service partner(s)

  • Serve as first line of support initially, and second line once support partners are in place

In this role you will contribute to:

  • Testing and development of the technical solution of the venture

  • Developing and maintaining relationships with customers, suppliers and service partners 

  • Building a service organization for the venture

Key Qualifications

For consideration, you must bring the following minimum skills and behaviors to our team:

  • 8+ years of relevant work experience across both software and hardware, ideally with a generalist profile and broad interests across technical domains

  • 3+ years experience in corporate networking

  • Ability to travel domestically and internationally on a regular basis 

  • Good communication skills in English (fluency both verbally and in writing - the team’s working language is English); French and German a plus

Proficiency in:

  • TCP/IP networking, including problem solving for customer installations

Experience with:

  • Typical corporate IT setups and challenges

  • Windows 10 systems administration

  • Effective collaboration with diverse and multifunctional teams

  • Troubleshooting complex systems 

Education

  • BSc degree in Computer Science or a related technical field or equivalent practical experience.

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application  process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.

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