Product Support Specialist, B2B
The Product Support Specialist will support the customer care operations and development for a number of Logitech products used by business and educators.
This role will work with many of Logitech’s business-oriented product groups with responsibilities including the creation of technical documentation, process improvement, resolving escalated support issues, special projects and more.
Successful candidates will have excellent communication and organizational skills, knowledge of customer support processes and practices, and the ability to work on multiple projects in a short time frame.
Primary Job Responsibilities
Develop and maintain a working knowledge of all areas of affecting customer care; products, processes, operations, customer feedback, etc.
Work with customer support teams and end users to resolve escalated customer issues
Partner with members of product teams and external partners to create internal and customer-facing documentation
Contribute regular and ad hoc reports on customer care operation, in conjunction with external customer care team and data analysts
Help implement new processes and improvements to help better support the products you cover
Assist in development and operation of Logitech B2B customer care
Contribute to special projects as directed
Work with other product specialists to maintain consistent customer care experience across B2B products
Knowledge and Skills
Strong written communication skills required
Demonstrated project management skills
Proven ability to effectively multi-task and work independently with attention to detail
Experience working with large teams and/or co-workers in different timezones
Experience using bluetooth peripheral devices such as headsets, keyboards, mice, etc
At least 2 years working in/closely with a customer care organization
Proven ability to quickly learn new technologies and skills
Experience creating customer-facing documentation
Experience working with data and creating reports
Experience in a B2B environment
Experience working with/in the education system
4-year degree or equivalent experience
“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1-510-713-4866 for assistance.