Customer Supply Chain Manager, Oceania

Supply Chain Alexandria, Australia


Description

  • The Role:

     

    The Customer Supply Chain Manager is a pivotal role working directly with the commercial organisation, partnering with Global Supply Chain functions, driving end-to-end Supply Chain process improvements to enhance customer experience. In this role, you will be responsible for managing all key strategic partners driving the joint value collaboration and being in charge of the daily operational execution. You will be a subject matter expert of end-to-end Supply Chain, translating business needs to Supply Chain solutions, while streamlining operational processes across the region.

     

    You will actively manage customer expectations of in-stock and on-shelf-availability, inventory, and promotional activities. You will communicate customer needs and requirements to supply chain partners to facilitate inventory planning and deployment.  You will be collaborating with our Commercial Sales Organisation and our Customers to identify demand and supply risks to support business growth. You will focus on analysing and translating the customer forecast and compare with our business plan, converting input into demand planning process to drive required adjustments. Next to this, you will be leading the daily operational execution of shipments towards the customers and you will be responsible for actively managing the KPIs related to these tasks.

     

    You will establish and lead Customer Sales and Operations Execution, collaborating with the Commercial teams to minimise channel imbalance, enable improved inventory levels, minimise out of stock risks as well as improve KPI performance.

     

    The Key Success Factor:

     

    The Customer Supply Chain Manager must have a strong will in customer service approach. It is key to building strong collaborative partnerships with major key stakeholders. Always seeking for improvement opportunities, bringing an effective and simple way to the business. Proactively identify business challenges, developing solutions and execute, and practice data driven decision making processes.  You will be focusing on customer-centricity. 

     

    Tactically develop and support cost savings initiatives to drive continuous improvement of key supply chain metrics - cost, service, inventory and cycle time. 

     

    Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Logitech. 

     

    Job Description:

  • Take ownership of the end-to-end Supply Chain operational processes, through joint business planning, supply optimisation, scorecards and tracking with our partners.

  • Balance demand forecast with supply availability, maximising business benefits for the company, while delivering promises to customers.

  • Engage with our Strategic Partners and Customer Supply Chain (CSC) team to improve and automate capabilities (tools/ processes) and drive supply chain efficiencies.

  • Participate in the weekly calls with our Strategic Partners to provide supply chain updates and risks. Define quarterly key focus SKUs list monitoring health and inventory availability.

  • Actively work with the warehouse and the logistics team to align on required capacity and processes to support the daily operations.

  • Lead and coordinate the daily operational execution of shipments towards the customers. Monitor the Key Performance Indicators as aligned with the customers to actively drive changes to the operational processes in order to improve these KPIs.

  • Drive the Customer S&OE process dedicated to our strategic partners, collaborating with the Commercial team and Country Key Account Managers & CSC Commercial collaboration team.  To minimise channel imbalance, enable improved inventory levels, minimise OOS risks as well as improve key KPI performance.

  • Analyse and understand our partner’s forecasting needs and engage further sales functions internally and externally to improve joint forecast accuracy. Establish an aligned plan providing inputs into the Demand Plan to support Commercial team overall financial target. 

  • Drive communication to supply chain teams on new items, discontinuations, and promotional activity (events) to allow for the efficient planning and deployment of inventory.

  • Be involved in cross regional and/or global projects, supporting the alignment within Customer Supply Chain, Global Supply Chain and other business stakeholders;

  • Facilitate the development and improve the Customer S&OE dashboard as well as other KPI dashboards.

  • ​​Accountable for stakeholder management and communications to the manager, director and VP level. Must be able to fluidly address issues, drive root-cause analysis initiatives and deliver on agreed upon commitments.

  • Key Qualifications:

     

    For consideration, you must bring the following minimum skills and behaviours to our team:

  • 7 - 10 years’ experience in supply chain management preferably in the consumer electronics industry;

  • Proven  planning, analytical, presentation, and execution skills

  • Must be proficient in reading, writing in English

  • Proven experience within both international and Oceania business environments

  • Customer, market, channel knowledge and experience preferred

  • Exceptional communication, influential and stakeholder management skills, able to build strong & collaborative relationships with internal & external customers;

  • Demonstrate decision-making ability in face of uncertain or incomplete information

  • Strong in Excel, Google Sheets and/or Tableau skills

  • Experienced in ERP with its integrated systems, ie. Oracle, Kinaxis, etc;

  • Ability to  multitask and prioritise work while keeping outstanding attention to detail

  • Analytical skills including data evaluation, identification, solution development and implementation

  • Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative

  • Social perceptiveness and communication skills both verbally and in writing

  • In addition, preferable skills and behaviours include:

  • Excellent service mindset

  • Good communications skills and judgement

  • Growth mindset

Education:

  • Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline

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