Principal Service Designer

Design and Marketing Newark, California


Position at Logitech

This position is ideally based in Newark California, but we are willing to consider applicants based in other locations in the US or Europe.

The Role:
The Principal Service Designer is a high-profile role that includes both design research, exploration, testing and execution of the design intent. The Principal Service Designer is a member of the Global Design Team, is a partner for the business group design leads and works closely with the business and functional teams and suppliers. The candidate shall lead major projects, work cross functionally, mentor junior employees in service design and have a compelling and diverse portfolio of past service design project work.

Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Design the future of services for Logitech

  • Understand and contribute to all phases of the design process

  • Craft beautiful details, while keeping the bigger picture in mind

  • Provide service design team leadership and have the ability to run design projects solo

  • Complete design research, exploration, testing and execution of the design intent. 

  • Communicate in a clear and compelling manner throughout projects to cross-functional teams, business group and functional group leaders

  • Develop new service design capabilities and solutions both internally at Logitech and with external suppliers 

  • Work in a highly collaborative, multi-disciplinary environment while working closely with colleagues in the Global Design Team both locally and internationally

  • Occasionally travel overnight nationally and internationally

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • 10+ years of relevant experience in service design

  • Well-versed in human-centered design methods and techniques

  • Strong portfolio of cutting edge service design that proves not only solid design skills but forward-thinking

  • Experience executing design intent in B2B and B2C across physical and digital channels including CX in customer support channels

  • Excellent skills in design research, ideation, journey mapping,  concept visualization, prototyping, blueprinting and building this into strategy level concepts and project level workstreams and requirements

  • Excellent visual, UX and service design software skills, Adobe Creative Suite, Sketch, etc.

  • Highly driven and proactive self-starter - taking on a project without much context and driving it through to execution

  • Collaborates well in a multi-disciplinary design environment

  • Excellent creative, critical thinking and communication skills, working with and presenting to colleagues and management throughout all stages of the design process

  • Willingness to take direction and learn from others

  • Optimistic outlook - we are creating the future after all

Requires a degree in Design, Psychology, Social Science, Business or a relevant degree from an accredited college or university or equivalent experience.

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application  process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.

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