CRM Systems Architect
The Systems Architect will work as part of the Digital Platforms CRM IT team to support and enhance the Zendesk implementations for Logitech B2B and Retail business groups. This position will be fully remote.
Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:
Collaborate with Zendesk Developers, Business Analysts, other Architects and IT subject matter experts to advise and solution multiple projects in CRM and Services. Partner with functional and internal teams to share information, build consensus, and help ensure work aligns with internal strategic priorities to achieve common goals
Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases
Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
Document technical solutions for new projects and integrations while assisting with the existing technology portfolio through proposing improvements and alternatives
Design and develop solutions primarily on the Salesforce platform based on business requirements using Lightning web components, Apex, SOQL
Support existing integrations between Salesforce and other boundary systems using Salesforce & 3rd party APIs, develop new interfaces as needed
Document and develop code according to specifications and standards
For consideration, you must bring the following minimum skills and behaviors to our team:
At least 8+ years experience working in the IT industry
5+ years of experience designing custom applications or solutions for Customer Support on web based platforms
5+ years of experience with, support or service business processes with implementation experience in custom applications leveraging Zendesk (or other cloud based platforms). Integration experience with other cloud based platforms and services, including any subscriptions system is a plus
Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges
Strong understanding of declarative programming and administration (develop code, custom objects, components, pages, classes, reports, workflows, triggers, and more)
Knowledge of SQL triggers/queries and stored procedures
Experience with Zendesk Platform, help centers, articles, ZAP/ZIS frameworks
Experience or Strong understanding of Salesforce Visualforce Sites and Communities
Knowledge on integrated technologies Jira, Marketing Automation, Cloud Solutions is a plus
Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
Must be able to work flexible hours to collaborate with Global IT and business team members
Excellent analytical, organizational and problem-solving skills
Excellent written and oral communication skills
Strong customer service mentality while being curious, methodical, rational, analytical, and logical.
In addition, preferable skills and behaviors include:
Knowledge of Zendesk Support, Help Center, and Chat
Java Developer or SQL certification
Bachelor’s degree in Computer Science or higher or equivalent
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.