Customer Support Representative, Ultimate Ears

Customer Support Group Offsite USA


Description

Position at Ultimate Ears

The Role: 

Our Customer Support Representatives are blazing a trail and redefining what customer support means by creating the best experience on the planet. As an expert in anything and everything Ultimate Ears, you will be a liaison for the passionate members of our community by responding to inbound requests via phone, email, and chat. 

Your Contribution:

Be Yourself. Be Open. Stay Hungry & Humble. Collaborate. Challenge. Decide & Do. These are the values and behaviors you’ll need for success at Ultimate Ears. In this role you will:

  • Function as the ideal teammate in all aspects of your work.

  • Communicate transparently with your peers and leaders to promote a culture of trust, and inclusivity.

  • Autonomously handle all points of contact with customers. 

  • Provide both pre and post sales support to customer inquiries.  

  • Autonomously investigate, decide, and process customer warranty replacement claims. 

  • Provide and receive feedback daily.

  • Challenge the status quo to improve levels of service and support. 

  • Participate in product development, and engineering team projects.

  • Ensure that any and all feedback received is swiftly implemented.

  • Continually make a positive contribution by reliably performing at your best.

A day in the life:

“Working here is like being on the coolest sports team ever. As a Trailblazer you get to show up everyday for your teammates, and work towards a common goal. The support I receive from peers makes it easy to pass it on, and give that same level of support to our customers. 

Just like any team, we strive to make each other better by providing, and receiving feedback regularly. We motivate each other and gain a lot by having autonomy on decisions. Super proud to be part of a team, and company, that cares and makes their people feel valued.” - Mel, Customer Support Representative 

Our ideal candidate is: 

  • A team player that makes a positive contribution, and has a positive impact on everybody around them.

  • Someone who is coachable, and has a positive outlook and attitude.

  • A people person that is open, honest, and finds fulfillment in delivering and receiving feedback regularly.

  • A driven, self-motivated, and proactive high performer with a strong service mindset.

  • Somebody who shares a passion for inclusion.

  • An excellent verbal and written communicator.

  • Comfortable on a computer, and has proficient typing skills.

  • Organized, detail oriented, able to multitask, methodical, and deliberate in their approach.

  • Someone who thrives in a fast paced, autonomous, and often ambiguous environment.

Education:

High School diploma, GED, or equivalent work experience.

Our offering:

Let’s face it, the service industry isn’t an easy one. If we expect unwavering commitment, high performance, and doing your best work day in and day out, we better be willing to reciprocate that effort. Our philosophy is simple, we take care of our people so that our people can take care of our community. It is only by creating the best possible environment for our team that we are able to provide the best possible experience for our community. 

We do so by fostering a culture where everybody can thrive. We are open about our beliefs, and inclusive in our approach. We also understand that the perks are just as important as the environment, and we don’t come up short there either. Our perks include, but are not limited to:  

  • Competitive compensation.

  • A full benefits package effective day 1. Medical, dental, vision, 401k, paid holidays, 20 PTO days, the works.

  • A desirable schedule with weekends off, and no overnights. We are currently scheduling between 7am & 7pm MT.

  • Career development opportunities. Just ask your leaders.

This is a remote position. We will provide you with all the equipment and training required to work from home. All you will need is a quiet and distraction free space.

Ultimate Ears' parent company is Logitech. Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application  process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.