Reporting & Visualization Operations Specialist

Engineering Mumbai, India


Description

Position at Logitech

The Role:

Logitech is looking for a Reporting & Visualization Operations Specialist to support Logitech's Self-Service Reporting & Visualizations platforms.

As an R&V Operations Specialist, you will bring innovation and efficiencies to the R&V department that is accountable for business and technical reporting services. You will be responsible for delivering new and enhancing existing services by embracing automation and continual service improvement across the group. You will provide timely resolution to escalated incidents, service requests and problems.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Take ownership and manage the problem management process, conduct reviews to minimise major incidents. Hold periodical reviews of active problems.

  • Manage the innovation and technical pipeline and escalated problems, working to prioritise solutions from the technical backlog

  • Drive operational efficiencies by adopting innovation and automation across the reporting tools and underlying technologies

  • Hold brainstorming sessions to identify trends and carry out proactive problem management creating items for the technical pipeline

  • Work within a team to deliver services into production, including migrating, upgrading and decommissioning.

  • Help with the onboarding process and train new hires as necessary to ensure policies and procedures are followed

  • Provide recommendations and suggestions for improvements in any aspects relating to increased performance

  • Participate in the ongoing documentation of the R&V assets

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • Experience of 2-3 years of Tableau Desktop /Creator

  • Experience with Oracle Business Intelligence Enterprise Edition (OBIEE 12c) is a plus

  • Experience working in a comparable role in a large scale environment

  • Experience working in a fast-paced environment with continual demands and changing priorities

  • Excellent oral and written communication skills

  • Strong problem-solving and analytical skills

  • Good social and presentation skills

  • High self-initiative with the ability to work well under pressure

  • Able to work effectively with minimal supervision

  • Experience working with different internal business functions (Sales & Marketing, Supply Chain, Finance, Business Groups, HR, etc..)

  • Proficient at SQL, wrangling data, and synthesizing large amounts of information

  • Financial knowledge is a plus

  • Experience with issue and project tracking through Jira is a plus

Education:

  • BS in Computer Science, Information Systems, Data Science, Statistics or a related technical field or equivalent industry expertise.

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way. 

“All qualified applicants will receive consideration for employment without regard to race, Age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.” If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (510)713- 4866 for assistance.


If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (510)713- 4866 for assistance.

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