Senior Product Quality Manager

Engineering Kowloon, Hong Kong


Description

Position at Logitech

The Role:

The Product Quality Manager is responsible for assuring product quality in the development and post-production sustaining activities for audio products, including mobile and desktop speakers. He leads the quality function, cooperates with other functions in engineering, manufacturing and marketing to deliver good quality products to the customer.  This person works on many aspects of product quality, including resolving technical issues raised from warranty replacements, customer complaints and coordinating cross functional testing.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Define and execute product testing and qualification plan for sustaining changes and new product development

  • Manage the hardware, firmware and software qualification in functional, compatibility and reliability aspects with the support of manufacturing partners and contractors

  • Perform hands-on testing,  failure analysis and root cause investigation on quality issues. Capture lessons learnt and drive for corrective and preventive actions.

  • Monitor customer feedback of product performance  in the field, and drive for continuous improvement in customer satisfaction

  • Manage the test stations development in the production line to ensure product quality in mass production

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • Good knowledge in the quality assurance and quality control systems 

  • Good knowledge with hardware and software testing and qualification.

  • Familiar with certification standards of audio electronic products, including BQB, MFI, USBIF.

  • Experience in  product development process flow from product concept till mass production 

  • A good team player with strong problem solving, communication and negotiation skills

  • Good command of written & spoken English & Chinese, with proficiency in Mandarin

  • Willing to travel

In addition, preferable skills and behaviors include:

  • Experience in the development of audio products 

  • Experience in software (e.g. mobile phone APP program and computer application)  and product firmware qualification 

  • 10 years+ working experience

  • Exposure in multi-cultural international company

Education:

  • Degree in Quality Management, Engineering, Manufacturing  or relevant disciplines