Senior Product Quality Manager
The Product Quality Manager is responsible for assuring product quality in the development and post-production sustaining activities for audio products, including mobile and desktop speakers. He leads the quality function, cooperates with other functions in engineering, manufacturing and marketing to deliver good quality products to the customer. This person works on many aspects of product quality, including resolving technical issues raised from warranty replacements, customer complaints and coordinating cross functional testing.
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:
Define and execute product testing and qualification plan for sustaining changes and new product development
Manage the hardware, firmware and software qualification in functional, compatibility and reliability aspects with the support of manufacturing partners and contractors
Perform hands-on testing, failure analysis and root cause investigation on quality issues. Capture lessons learnt and drive for corrective and preventive actions.
Monitor customer feedback of product performance in the field, and drive for continuous improvement in customer satisfaction
Manage the test stations development in the production line to ensure product quality in mass production
For consideration, you must bring the following minimum skills and behaviors to our team:
Good knowledge in the quality assurance and quality control systems
Good knowledge with hardware and software testing and qualification.
Familiar with certification standards of audio electronic products, including BQB, MFI, USBIF.
Experience in product development process flow from product concept till mass production
A good team player with strong problem solving, communication and negotiation skills
Good command of written & spoken English & Chinese, with proficiency in Mandarin
Willing to travel
In addition, preferable skills and behaviors include:
Experience in the development of audio products
Experience in software (e.g. mobile phone APP program and computer application) and product firmware qualification
10 years+ working experience
Exposure in multi-cultural international company
Degree in Quality Management, Engineering, Manufacturing or relevant disciplines