Customer Supply Chain Analyst

Supply Chain Tokyo, Japan


Description

The Role:

You think outside the box, you are not afraid of failure, you bring passion and push boundaries, you challenge, you don’t accept the easy answer and you like to translate commercial challenges into supply chain solutions. Then we are looking for you to be part of our Asia Mature Markets Customer Supply Chain team. The role as Customer Supply Chain (CSC) Analyst is responsible for the overall management of end to end customer supply chain operations for our customers in Japan.

Together with Logistics and our distribution partners you will ensure timely delivery of the right products at the right time towards our customers, drive operational efficiencies and participate in continuous process improvement activities that drive best in class supply chain metrics, cost, service, inventory, and cycle time.  By leveraging on data analytics and market knowledge, you will support and optimize revenue growth for assigned customers.

You will work closely together with the Customer Supply Chain Manager, the Head of Customer Supply Chain, Logistics, and our sales teams.  The role will be varied, encompassing many areas of supply chain. You will make sure that the daily operational processes are running smoothly. You will support the Customer Supply Chain Manager and the Head of Customer Supply Chain with analyses and improvements to daily operations and next to that play a key role in our ambition to automate and optimize our processes to support our yearly objectives.

Your Contribution:

Active partnerships with the external and internal customer but also with your peer group and internal stakeholders such as Sales, Marketing, Finance and Logistics. 

Quick thinking in identifying operational bottlenecks/challenges and seeks out opportunities to improve processes and increase efficiencies. Tactically develop and support cost savings initiatives to drive continuous improvement of key supply chain metrics - cost, service, inventory and cycle time.

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Logitech.

In this role you will:

  • Be accountable for the overall management of the end to end supply chain of the country, channel and customer accounts

  • Build a collaborative environment where information is shared efficiently and effectively with internal and external business partners and stakeholders

  • Meet customer expectations for in-stock, inventory and reliability metrics

  • Responsible for the team's commitment to clean order management relative to ensuring accuracy of delivery dates, pricing, fulfillment and execution

  • Cultivate an environment that encourages maximum productivity and service effectiveness, personal growth and development, open communications and teamwork with local and remote team members

  • Monitor to ensure on-time delivery for orders through delivery metrics and partnering with Logistics

  • Manage and actively publish critical reports on in-stock, on-time in-full deliveries and channel inventory

  • Day to day backlog management and continuously look for ways to improve customer service and predictability

  • Work together to create standardization, automation and optimisation among projects and processes

  • Drive communication to supply chain teams on new items, discontinuations, and promotional activity (events) to allow for the efficient planning and deployment of inventory

  • Accountable for stakeholder management and communications to the manager, director and VP level. Must be able to fluidly address issues, drive root-cause analysis initiatives and deliver on agreed upon commitments

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • 6 years’ experience in supply chain management preferable consumer electronics

  • Must be proficient in reading, writing and speaking Japanese and English

  • Strong in Excel and/or Tableau skills

  • Drive scalable process change and automation to improve end-to-end supply chain efficiencies and to meet key supply chain metrics in terms of cost, service, inventory, and cycle time. You embrace continuous learning and process improvement

  • Analytical skills including data evaluation, identification, solution development and implementation

  • Ability to multitask and prioritize work while keeping outstanding attention to detail

  • Demonstrate decision-making ability in face of uncertain or incomplete information

  • Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative

  • Ability to build strong relationships both internally and externally to team

  • Influencing and collaborative skills across various levels in the organization

  • Comfortable in a dynamic and international environment

In addition, preferable skills and behaviors include:

  • Excellent service mindset

  • Good communications skills and ability to exercise good judgment

  • Growth mindset

Education:

  • Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline.

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

 “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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