CRM Systems Architect

Information Technology Vancouver, British Columbia


Description

Position at Logitech

 The Role:

The Technical Architect - CX will work as part of the Digital Platforms CRM IT team to support and enhance the support systems implementations for multiple Logitech brands for both Retail and Enterprise customers.  This position will be located in Cork, Ireland.

Your Contribution:

 Move fast.  Speak up.  Decide and own.  Drive change.  Exceed customer needs.  These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:

  • Collaborate with Zendesk Developers, Integration Developers, Business Analysts, other Architects and IT subject matter experts to advise and solution multiple projects in CRM and Services. Partner with functional and internal teams to share information, build consensus, and help ensure work aligns with internal strategic priorities to achieve common goals

  • Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases

  • Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required

  • Document technical solutions for new projects and integrations while assisting with the existing technology portfolio through proposing improvements and alternatives

  • Design and develop solutions primarily on the Zendesk platform based on business requirements using Web Services, Javascript, HTML, and CSS.

  • Support existing integrations between Zendesk and other boundary systems using standard & 3rd party APIs, develop new interfaces as needed

  • Document and develop code according to specifications and standards

 Key Qualifications:

 For consideration, you must bring the following minimum skills and behaviors to our team:

  • At least 8+ years experience working in the IT industry

  • 3+ years of experience designing custom web applications or solutions 

  • 5+ years of experience with Zendesk, support and service business processes with implementation experience in custom applications leveraging Zendesk Platform. Integration experience with other cloud based platforms and services, including any subscriptions system is a plus

  • Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges

  • Solid understanding of web technologies, such as HTTP, JavaScript, AJAX, HTML, DHTML, CSS and a strong understanding of Object-Oriented design and programming concepts

  • Strong understanding of declarative, Programming and Administration (develop code, custom objects, components, pages, reports, workflows, triggers, and more)

  • Knowledge of SQL queries, stored procedures, database concepts

  • Experience with Web Services APIs, Workato, AWS Lambda, REST, SOAP

  • Experience or Strong understanding of ADA, or WCAG 2.1

  • Knowledge on integrated technologies Jira, Marketing Automation, Salesforce, Okta, Cloud Solutions is a plus

  • Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

  • Must be a self-starter, with the ability to work independently without constant supervision and micromanagement

  • Must be able to work flexible hours to collaborate with Global IT and business team members

  • Excellent analytical, organizational and problem-solving skills

  • Excellent written and oral communication skills

  • Strong customer service mentality while being curious, methodical, rational, analytical, and logical.

 

In addition, preferable skills and behaviors include:

  • Knowledge of Zendesk Support, Help Center, and Chat

  • Salesforce.com

  • Vue.js / Node.js / React / Angular 

  • Bootstrap / SLDS

  • Java Developer or SQL certification

  • Work experience using standard HTML/CSS/Javascript practices

Education:

  • Bachelor’s degree in Computer Science or higher or equivalent 

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

 “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application  process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.

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