Sr. Service IT Business Analyst

Information Technology Chennai, Tamil Nadu


Description

Position at Logitech

The Role:

  • We are now looking for a Sr. Service IT Business Analyst (10 - 12 years experience) who can improve systems by studying current services and subscription processes/setups; designing modifications and driving a continuous improvement culture for Services. It is a comprehensive techno-functional role having a combination of IT Enterprise Oracle e-business suite and salesforce skills. It is a cross-functional role to support multiplatform, including Oracle Order Mgt., Finance, Salesforce, Integration, and E-COM like Digital River & Shopify. Duties include analyzing requirements, performing system problem solving, meeting with users to define business needs, performing project management, and serving as a team leader. 

  •  Familiarity with subscription billing platforms would be beneficial.

You’re Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Responsible for analyzing the current business processes and making recommendations to drive the solution for improvements

  • Work directly with Distributors, integration partners, and Logitech internal stakeholders to understand the business's individual needs.

  • Liaise with ERP [enterprise resource planning], CRM [customer relationship management], Subscription application, and various edge applications to understand services\subscription requirements and support on a day to day basis

  • Identify and drive continuous improvement initiatives – take ownership and participate in projects.

  • Improve technical training and operational procedures within a business to increase efficiency and productivity

  • Contribute to implementation projects and owing to the sub-projects from beginning to completion

  • Work with Oracle, Salesforce, Zendesk, E-Com, and integration tools to help in supporting various integrations.

  • Use a variety of data analysis and organization tools to discover the most impactful insights.

  • Support various teams in business process improvements, implementing best practices, and fully utilizing technology system capabilities.

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • Three years Oracle EBS implementation or support experience, with proven delivery execution experience in at least two full cycle implementations at a techno-functional level.

  • Significant knowledge and detailed skills in the Oracle e-business suite in the R12 platform. Specifically order management, EDI, inventory, costing, account receivables, sub-ledger accounting, Tax, and GL.

  • Exposure to the system landscape consisting of integrated Oracle ERP, Cloud PLM, Salesforce, Snowflake, Outsystems, JASON, XML, JIRA & complimentary supporting applications is essential (both in B2B and B2C domains).

  • Prior experience in implementing \ supporting services \ subscription enablement is desirable. 

  • Good technical skills - for example, knowledge of database structures, tables, and SQL command language.

  • Support and Onboarding new services with key channel partners and optimize existing service automation.

  • Ability to support and help in enabling services in new geographic locations with specific localization requirements in the likes of India, China, etc  

  • Ability to understand the party tools like Liaison, OpenText and work with the integration team to resolve technical \ functional issues  

  • Ability to convert business requirements into detailed functional specifications

  • Ability to work both independently and as a team player, and enjoy working in an environment that requires continuous learning

  • Work with both Enterprise IT project team and Development team to provide holistic solution design and suggestions to integrate the technology or develop features into the Enterprise Applications and provide consulting advice to Business processes/applications/tools.

  • A reasonable understanding of Integration & API architecture as well as Service Oriented Architecture (SOA), Enterprise application integration

  • Excellent communication skills, both written and verbal, with strong presentation skills.

  • Must know how to conduct/participate in proof of concepts to assist in defining technology direction and enabling business strategy that will increase our sustainability and prepare us for future expansion/growth

  • Flexible to work out of regular working hours, if needs be

In addition, preferable skills and behaviors include:

  • Ability to gain confidence to be seen as a trusted advisor to the IT organization(s) and go-to person for services\subscription issues and driving continuous improvement.

  • Suggesting ideas to reduce costs, automate non-value-added tasks in IT and Biz

  • Innovative mindset and strong understanding of Design Thinking principles

  • Understanding cloud computing, real-time analytics, strategy development is a plus.

  • Ability to provide a benchmarking framework to compare results against other organizations or standards

  • Proactive, results-oriented, and process-oriented.

  • Able to set priorities continuously

  • Ability to take ownership and drive cross-functional cross-collaborative meetings

  • Ability to develop strong working relationships with all relevant parties

  • Good knowledge of project management and collaboration tools like PowerPoint, G-docs, Confluence, and Monday.com


 

Education:

  • Degree in Business Information Sciences or Computer Science (or equivalent work experience);

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.