Customer Supply Chain Analyst
You think outside the box, you are not afraid of failure, you bring passion and push boundaries, you challenge, you don’t accept the easy answer and you like to translate commercial challenges into supply chain solutions. Then we are looking for you to be part of our Emerging Markets Customer Supply Chain team. The role as Customer Supply Chain (CSC) Analyst is responsible to actively manage the end to end supply chain operations for our customers in emerging markets in the Latin America region.
You will be accountable to ensure the right products are supplied into markets at the right time, drive operational efficiencies and participate in continuous process improvement activities that drive best in class supply chain metrics, cost, service, inventory, and cycle time. By leveraging on data analytics and market knowledge, you will support and optimize revenue growth for assigned customers/ countries.
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Logitech. Your value adds to the business are:
- Order planning and collaboration
This requires you to work closely with customers to devise an order proposal aligned to business targets and supply lead times. It includes but not limited to establishing an understanding with customers on order frequency, economic order quantity, and shipping lead time.
This requires you to actively manage customers’ orders. It involves activities such as responding to customer inquiries, order scheduling, order cancellation, and ensuring appropriate order flow with the compliance to SOX and company policies.
Monitor and manage the End-to-End cycle time
Prepare and publish reports to internal and external customers and be responsible in meeting the agreed cycle time with customers. In the event that the KPI is not met, you are required to actively work with internal and external stakeholders to identify and resolve the issues.
Primary supply chain liaison
Being the single contact point to customers, you are responsible to attend to their enquiries/escalations, follow through internally/externally up to the closure of all enquiries/escalations on a timely basis.
Customer Supply Chain Analyst
Actively manage the supply chain of Phase-In and Phase-Out products
Ensure new products meet their target On-Shelf-Availability date (OSD) and mitigate the risks of excess inventory of End-of-Life (EOL) products.
Operation Process Improvements
Drive scalable process change and automation to improve end-to-end supply chain efficiencies and to meet key supply chain metrics in terms of cost, service, inventory, and cycle time.
For consideration, you must bring the following minimum skills and behaviours to our team:
6 years’ experience in supply chain management preferable consumer electronics
Good analytical skills;
Must be proficient in reading, writing and speaking English;
Strong in Excel and/or Tableau skills;
Customer, market, channel knowledge and experience preferred;
Demonstrate decision-making ability in face of uncertain or incomplete information;
Reaction time to multi-task and prioritize work with keeping outstanding attention to
Analytical skills including data evaluation, identification, solution development and
Self-motivated and goal-oriented, with a positive proactive attitude and a high degree
Social perceptiveness and communication skills both verbally and in writing;
Ability to build strong relationships both internally and externally to team; and
Influencing and collaborative skills across various levels in the Organization.
In addition, preferable skills and behaviours include:
Excellent service mindset;
Good communications skills and ability to exercise good judgment.
- Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline;
- Master's Degree will be a plus;
- APICs certification and/or supply chain education preferred
- Other continuing education initiatives highly desirable (e.g. Six Sigma, Lean Manufacturing, industry specific coursework)
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.
Please submit your resume in english