Business Analyst / PM - Digital Platforms

Supply Chain Offsite - Canada, Ontario


Description

Position at Logitech

The Role:

The Business Analyst / Project Manager will work as part of the Digital Platforms CRM IT team to support and enhance the Salesforce implementations for Logitech Services group, and the B2B teams. Primarily working with Salesforce Sales Cloud with Service Entitlements, and Community Cloud. This is a remote work-from-home position within Canada.

Your Contribution:

Move fast.  Speak up.  Decide and own.  Drive change.  Exceed customer needs.  These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:

  • Collaborate across cross-functional teams to drive actions and build consensus and ensure projects are completed on time, with acceptance criteria and quality maintained.

  • Identify, develop, and implement process improvements for systems supporting IT business partners. 

  • Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases

  • Document project management plans, scope, timelines, risk/issues, action logs, status updates, and more

  • Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required

  • Coordinate user acceptance testing efforts as needed

  • Develop and maintain detailed knowledge of business’s current technology and infrastructure from a functional perspective

  • Documenting business processes, implementation outcomes and general system configuration for both business and system maintenance and understanding

  • Be one of the first points of contact for business user support, troubleshooting, and root cause analysis of identified issues

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • 8+ years experience working in the IT industry, implementing enterprise-wide CRM applications on schedule and within budget

  • 4+ years direct responsibility of managing project teams, budget and schedule

  • Solid understanding of Salesforce best practices in CRM Account and Service with data management and the ability to bring a consulting approach to help business solve issues and challenges

  • Strong JIRA knowledge for creating and managing both project and sustaining / operational boards, and sprints ensuring delivery to schedule

  • Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

  • Must be able to work flexible hours to collaborate with a diversely distributed global IT and business team members

  • Excellent analytical, organizational and problem-solving skills

  • Excellent written and oral communication skills

  • Strong customer service mentality while being curious, methodical, analytical, and logical.

In addition, preferable skills and behaviors include:

  • Salesforce.com Admin certification. Salesforce Sales/Service Cloud certification is a plus.

  • Experience with managing websites and portals that span multiple countries and locales

  • Working experience and Knowledge of Zendesk Support CRM & Help Center

  • PMI / PMP / CAPM Certification a plus

Education:

  • Bachelor’s degree in Computer Science, IT or Information Systems or equivalent related degree

Small Company.  Big Products.

At Logitech we act like a small company. We believe that anyone can have the best idea. We are innovators, creators and designers.  We challenge ourselves and each other, and believe that success is never final. We push the limit, because great is not good enough.  We inspire, delight and empower the world.  We are Logitech.