Business Analyst / PM - Digital Platforms
The Business Analyst / Project Manager will work as part of the Digital Platforms CRM IT team to support and enhance the Salesforce implementations for Logitech Services group, and the B2B teams. Primarily working with Salesforce Sales Cloud with Service Entitlements, and Community Cloud. This is a remote work-from-home position within Canada.
Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:
Collaborate across cross-functional teams to drive actions and build consensus and ensure projects are completed on time, with acceptance criteria and quality maintained.
Identify, develop, and implement process improvements for systems supporting IT business partners.
Be a part of IT CRM team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases
Document project management plans, scope, timelines, risk/issues, action logs, status updates, and more
Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
Coordinate user acceptance testing efforts as needed
Develop and maintain detailed knowledge of business’s current technology and infrastructure from a functional perspective
Documenting business processes, implementation outcomes and general system configuration for both business and system maintenance and understanding
Be one of the first points of contact for business user support, troubleshooting, and root cause analysis of identified issues
For consideration, you must bring the following minimum skills and behaviors to our team:
8+ years experience working in the IT industry, implementing enterprise-wide CRM applications on schedule and within budget
4+ years direct responsibility of managing project teams, budget and schedule
Solid understanding of Salesforce best practices in CRM Account and Service with data management and the ability to bring a consulting approach to help business solve issues and challenges
Strong JIRA knowledge for creating and managing both project and sustaining / operational boards, and sprints ensuring delivery to schedule
Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
Must be able to work flexible hours to collaborate with a diversely distributed global IT and business team members
Excellent analytical, organizational and problem-solving skills
Excellent written and oral communication skills
Strong customer service mentality while being curious, methodical, analytical, and logical.
In addition, preferable skills and behaviors include:
Salesforce.com Admin certification. Salesforce Sales/Service Cloud certification is a plus.
Experience with managing websites and portals that span multiple countries and locales
Working experience and Knowledge of Zendesk Support CRM & Help Center
PMI / PMP / CAPM Certification a plus
Bachelor’s degree in Computer Science, IT or Information Systems or equivalent related degree
Small Company. Big Products.
At Logitech we act like a small company. We believe that anyone can have the best idea. We are innovators, creators and designers. We challenge ourselves and each other, and believe that success is never final. We push the limit, because great is not good enough. We inspire, delight and empower the world. We are Logitech.