Payment Administration Analyst Lead
Description
Position Summary:
Responsible for all activities in the Payment Administration department, including maintaining strong controls over cash activity, managing relationships with multiple departments, analyzing mortgage loan activity to ensure compliance with company, investor, and regulatory guidelines, resolving company and customer cash research questions in an efficient and professional manner, and processing and balancing of payments and wires received on mortgage loans.
Responsibilities:
- Serves as a resource for Analysts and Sr. Analysts to answer questions, provide guidance and development.
- Plays a critical role managing the Payment Administration role in Servicing Process Improvement Projects and Company Initiatives.
- Coordinates Payment Processing and Compliance with Payment Lockbox vendor.
- Reviews analysts work product for completeness and accuracy. Provides approval for posting to the system.
- Mentors junior team members to help advance their technical, analytical and judgment skills.
- Manages Servicing mail, including Imaging documents, routing imaged mail to responsible parties, and adhering to critical escalation policies.
- Conducts Payment processing tasks including posting mortgage payments and wires, managing third party payment vendors for electronic and lockbox payments, processing bank wires for mortgage loan payoffs and third-party activities.
- Ensures Payment Administration compliance with company policy, including timely payment posting, monitors loan balances to ensure a minimum of unapplied payments, and completes research requests quickly, completely, and accurately.
- Performs other duties and projects as assigned.
Requirements:
- Minimum of 5 years experience with Mortgage Servicing or relevant Payment Processing systems.
- 1+ years of experience leading a team required.
- MSP/Black Knight system experience required.
- Strong working knowledge of servicing regulations and investor guidelines.
- Ability to interact with all levels of the organization.
- Exceptional attention to detail, verbal, written and interpersonal communication skills.
- High School Degree or equivalent required, bachelor’s degree preferred.
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $32.21 and $44.23/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.