Description

Position Summary:

The Client Services Analyst is responsible for sales support, administrative duties, and POS/Consumer Portal testing. This position requires a strong background in mortgage lending or a highly compliant environment. 

Responsibilities:

• Leads special requests and projects as requested by leader and Sales Managers
• Creates and maintains process documents, manuals, procedures, reports, and training materials
• Answers Client Services questions as needed while also monitoring Client Services email box to ensure timely response to originators
• Coordinates with Licensing, Compliance, and Legal on any state & federal law changes
• Communicates with leadership from various departments, sales territories, and branches as needed while also assisting sales leaders with client data requests
• Performs sales new hire onboarding
• Performs other duties and projects as assigned

Requirements:

• Mortgage industry experience required
• Intermediate skills in loan origination POS systems are required
• Proven ability to manage a heavy workload, respond with flexibility to shifting priorities, exercise sound judgment, and make decisions that benefit the organization
• Minimum of one (1) + year experience working in a similar role with a high-volume mortgage banker preferred
• Must be tech-savvy and have a strong interest in technology. Experience with testing systems is preferred
• A high degree of attention to detail and proven ability to multitask
• Ability to work a hybrid work schedule out of our Chandler, AZ office

Why work for #teamloanDepot:

• Work with other passionate, purposeful, and customer-centric team members
• Aggressive earning potential with good career growth
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
• Extensive internal growth and professional development opportunities including tuition reimbursement
• Comprehensive benefits package including Medical/Dental/Vision
• Wellness program to support both mental and physical health
• Generous paid time off options to support work-life balance

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the homeownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second-largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.