Manager, HR Operations - CA

Human Resources | Hybrid Remote, Foothill Ranch, California


Position at loanDepot

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. While there are many loan-touch career opportunities within loanDepot, we could not take care of our employees, nor our customers, without the amazing support of our corporate teams. From HR & Marketing to Finance & Compliance, #TeamloanDepot is always searching for the best talent out there. With over $100 billion in funded loans since inception, the evolution & enthusiasm is not slowing down anytime soon. Come join us!

loanDepot — We are America’s Lender.

Position Summary:

The Human Resources (HR) Operations Manager is responsible for the effective and consistent coordination and implementation of HR business processes, functions and procedures and monitors HR projects and workflow. On a regular and continuous basis, exercises administrative judgment on establishing departmental operation goals, standards, policies, and procedures.


  • Ensure that the business deliverables are being executed on time and with high quality
  • Monitor the services delivered by HR operations and support the team in continuously improving our processes
  • Partner closely with the HR Technology, process excellence and reporting teams to define scalable processes with a focus on data governance
  • Partner with HR Business Partners (HRBPs) and other cross functional teams to execute the catalog of services provided by HR operations
  • Partner closely with the HR Services leader and other members of HR Leadership team on key strategic initiatives around the vision of creating an empowered and fulfilled workforce through an empowered and fulfilled HR team
  • Oversee and support the HR Operations team to complete transactional work across the employee lifecycle. Communicate, plan, and prioritize to execute daily responsibilities
  • Monitor and report on process SLA, defects, quality, and team’s productivity targets
  • Act as the first escalation point for the stakeholders and HR Operations team. Look into the escalations, identify the root cause, and implement change to avoid future reoccurrences
  • Lead the team in building, implementing, and maintaining effective and efficient HR business processes
  • Manage multiple projects and tasks simultaneously and effectively influence, negotiate, and communicate with internal stakeholders
  • Identify and resolve issues independently and manage initiatives even under unfamiliar or ambiguous circumstances
  • Own regular business reviews with leadership and operational team to audit ongoing performance against key process metrics and goals
  • Understand and analyze HR data, reports, to determine relevant trends and improve employee data quality in HR systems
  • Support internal and external process audits by providing documentation, participating in the audit walk throughs and work on remediation plans
  • Lead and direct the team's efforts on general process improvement, technological evolution, and strategy to improve efficiency and enable capacity and growth. Provide mentorship and direction to all members of the HR Operations team
  • Lead, coach, develop and inspire team members to plan, prioritize and execute assignments with exceptional service delivery


  • 5+ years of relevant work experience resulting in a solid body of HR and business knowledge and practical experience in a wide range of HR functions
  • 2+ years of HR operations experience in a high-growth company, with a distributed or remote workforce
  • Experience of working in HRIS systems (Workday is preferred)
  • Experience of working on requirements gathering, process documentation, process design and change management
  • Experience of taking end-to-end ownership and driving results; demonstrated ability to manage multiple projects or programs- work prioritization, planning, and coordination across teams
  • Analytical, comfortable with large data sets, and able to extract business insights from analysis
  • Ability to effectively partner with different levels of the organization and across functions to achieve results
  • Thrives in a highly collaborative, fast paced environment with a demonstrated commitment to maintaining a positive work environment
  • Solutions oriented approach to with demonstrated ability to balance HR and business objectives
  • SHRM or other HR certification preferred

Why work for #teamloanDepot:

  • Aggressive earning potential and 401K with robust company match           
  • Inclusive, diverse and collaborative culture where people from all backgrounds can thrive
  • Work with other passionate, purposeful and customer-centric people
  • Extensive internal growth and professional development opportunities including tuition reimbursement
  • Comprehensive benefits package including Medical/Dental/Vision
  • Wellness program to support both mental and physical health
  • Generous paid time off for both exempt and non-exempt positions

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.