Support Services Specialist

Servicing Default | Plano, Texas


Position at loanDepot

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives.  We take the responsibility of being the second largest non-bank lender seriously.  loanDepot’s long term commitment begins at origination continuing with long term support through our in house servicing teams. Our loanDepot servicing division puts our customers first, promotes teamwork & provides our employees with the fuel needed to succeed in their careers. Come join us!

loanDepot — We are America’s Lender.

Position Summary:

Responsible for conducting day to day operations in assigned area(s) of focus in the loan servicing cycle related to Support Services engaged in Foreclosure, Bankruptcy, Real-Estate Owned (REO) administration. 


  • Conducts Support Services operations to include, but not limited to, Foreclosure, Bankruptcy, REO referrals, document management, and auditing.
  • Monitors Support Services matters with internal partners and vendors to complete referrals, document retrieval and/or execution, and file audits timely.
  • Researches and responds to investor and regulatory audit requests.
  • Conducts oversight of Outsource Asset Management vendors by using effective measurement of metrics.
  • Maintains communication with all business units, most notably: Loss Mitigation, Default Services, General Counsel, attorneys and vendors.
  • Monitors changes in statutory, regulatory, investor and insurer guidelines and requirements.
  • Provides timely recognition and review of items that must be escalated to legal and proper departments; researches and resolves global and loan level issues.
  • Reviews monthly, weekly and daily exception reports to ensure accuracy of production.
  • Responds to vendor intercoms.


  • Mortgage Servicing, 5 years minimum experience required.
  • Administration and Servicing Loans in Default Support Services, 3 years minimum experience required.
  • MSP/Black Knight experience required.
  • Investor and insurer experience related to FNMA, FHLMC, GNMA, VA, FHA and USDA guidelines.
  • High School Degree or equivalent required; Bachelor’s degree preferred.

Why work for #teamloanDepot:

  • Aggressive earning potential and 401K with robust company match           
  • Inclusive, diverse and collaborative culture where people from all backgrounds can thrive
  • Work with other passionate, purposeful and customer-centric people
  • Extensive internal growth and professional development opportunities including tuition reimbursement
  • Comprehensive benefits package including Medical/Dental/Vision
  • Wellness program to support both mental and physical health
  • Generous paid time off for both exempt and non-exempt positions

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.