Loss Mitigation Supervisor

Servicing Default | Plano, Texas


Position at loanDepot

Position Summary: 

Responsible for managing a team of Loss Mitigation Leads and Loss Mitigation agents including Opener, Closers, Specialists, Underwriters handling incoming workout requests, while maintaining servicing level expectations at the individual, team, department and company level. 


  • Supervises loss mitigation day-to day departmental pipeline; provides training, coaching, mentoring. Identifies trends, develops process improvements and system enhancements to increase departmental efficiency.
  • Maintains vast knowledge of all FHA, VA, USDA, FNMA, FHLMC loss mitigation guidelines for portfolio retention and disposition polices; implements change management for new programs, develops and deploys process updates for department. Utilizes strong background in pipeline management for both retention and disposition.
  • Responsible for incoming loss mitigation workout package pipeline and full closing process for all waterfall options. Oversees quality control and audit checks all loss mitigation transactions; reviews, approves and denies opener, closer, underwriting and specialist transmittals for accuracy and quality. Spot checks start to finish.
  • Acts as the subject matter expert for all lead/agent level related questions and escalation contact for all staff members as related to loss mitigation, not limited to appeal and escalation management, title orders and recordings, document preparation, investor delegation submissions and departmental inbox requests.
  • Conducts regularly scheduled coaching and performance review with leads and staff; discusses scorecards, quality assurance scores and loan level reviews. Facilitates team meetings and various conference calls.
  • Provides daily, weekly and monthly reports to management on departmental performance objectives. 


  • 5+ years related work experience in loss mitigation required.
  • 3+ years of management experience with managing large teams in a high volume and fast paced environment required.
  • Black Knight MSP experience required.
  • High School Degree or equivalent required; Bachelor’s degree preferred. 

Why work for #teamloanDepot: 

  • Aggressive compensation package based on experience and skill set.
  • Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
  • Work with other passionate, purposeful and customer-centric people.
  • Extensive internal growth and professional development opportunities including tuition reimbursement.
  • Comprehensive benefits package including Medical/Dental/Vision.
  • Wellness program to support both mental and physical health.
  • Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.