Vendor Operations Specialist
Description
Position Summary:
Responsible for assisting with the overall vendor management of our panel appraiser partners. Assists with the monitoring and implementation of quality and compliance requirements related to the review and assessment of residential appraisals. Assigns escalated appraisal orders as well as handles critical escalations pertaining to production and appraiser performance. This position ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.
Responsibilities:
- Researches appraiser candidates to determine eligibility based on licensing, disciplinary action, and HUD certification.
- Works extensively to identify qualified appraisers to accept escalated appraisal orders.
- Builds and maintains company and appraiser profiles in SharePoint and appraiser’s individual files.
- Maintains current insurance and licenses for all appraisal vendors; provides verbal and written communication to appraisal vendors as needed.
- Manages department inbox, pulls reports and performs duties to support Panel Support team needs.
- Adds new companies and new appraisers to CMS/Appraisal Port.
- Tracks escalation trends or potential concerns/trends in orders declined for process improvement; supports Panel Support team to help refine existing processes to add efficiency.
- Develops and maintains quality relationships with all appraisers.
- Applies uniform standards of professional appraisal practices regarding objectivity, integrity, confidentiality, and ethical conduct.
- Participates in ongoing training and enhancement activities.
- Stays informed of all changes/updates in regulatory compliance requirements by federal, state, and local levels.
- Performs other duties and projects as assigned.
Requirements:
- Bachelor’s Degree preferred, or minimum of one (1) + years’ equivalent work experience.
- Experience in the Mortgage industry preferred.
- Experience working with nationwide vendors preferred.
- Experience with SharePoint, appraisal port and CMS preferred.
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $18.00 and $24.00/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.