Loss Mitigation Supervisor

Servicing Default | Plano, Texas Dallas, Texas Plano, Texas


Position at loanDepot

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives.  We take the responsibility of being the second largest non-bank lender seriously.  loanDepot’s long term commitment begins at origination continuing with long term support through our in house servicing teams. Our loanDepot servicing division puts our customers first, promotes teamwork & provides our employees with the fuel needed to succeed in their careers. Come join us!

loanDepot — We are America’s Lender.

Position Summary:

Responsible for managing a team of 1-3 Loss Mitigation Leads, 8-10 Loss Mitigation agents including Opener, Closers, Specialists, Underwriters handling incoming workout requests, while maintaining servicing level expectations at the individual, team, department and company level. 


  • Supervises loss mitigation day-to day departmental pipeline; provides training, coaching, mentoring. Identifies trends, develops process improvements and system enhancements to increase departmental efficiency.
  • Maintains vast knowledge of all FHA, VA, USDA, FNMA, FHLMC loss mitigation guidelines for portfolio retention and disposition polices; implements change management for new programs, develops and deploys process updates for department. Utilizes strong background in pipeline management for both retention and disposition.
  • Responsible for incoming loss mitigation workout package pipeline and full closing process for all waterfall options. Oversees quality control and audit checks all loss mitigation transactions; reviews, approves and denies opener, closer, underwriting and specialist transmittals for accuracy and quality. Spot checks start to finish.
  • Acts as the subject matter expert for all lead/agent level related questions and escalation contact for all staff members as related to loss mitigation, not limited to appeal and escalation management, title orders and recordings, document preparation, investor delegation submissions and departmental inbox requests.
  • Conducts monthly one-on-one coaching and performance review with leads and staff; discusses scorecards, quality assurance scores and loan level reviews. Facilitates team meetings and various conference calls.
  • Provides daily, weekly and monthly reports to management on departmental performance objectives.


  • Minimum of five (5) + years related work experience in loss mitigation required.
  • Minimum of three (3) + years of management experience with managing large teams in a high volume and fast paced environment required.
  • Experience in the Mortgage industry required.
  • High School Degree or equivalent required; Bachelor’s Degree preferred.
  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
  • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
  • Exceptional coaching and counseling skills.
  • Effective organizational and time management skills.
  • Exceptional verbal, written and interpersonal communication skills.
  • Ability to provide consultation and expert advice to management.
  • Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
  • Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.

Why work for #teamloanDepot:

  • Aggressive earning potential and 401K with robust company match           
  • Inclusive, diverse and collaborative culture where people from all backgrounds can thrive
  • Work with other passionate, purposeful and customer-centric people
  • Extensive internal growth and professional development opportunities including tuition reimbursement
  • Comprehensive benefits package including Medical/Dental/Vision
  • Wellness program to support both mental and physical health
  • Generous paid time off for both exempt and non-exempt positions

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.