Default Management Supervisor - Post Liquidations
Description
Position Summary:
Responsible for supervising staff in the administration of Post Liquidation (Real Estate Owned (REO), Conveyance & Claims) processes in a high loan volume nationwide environment. Requires handling many projects simultaneously and assisting in the management of vendors to support those operations. Oversees the day to day key workflow processes essential to meeting timeline performance in relation to all Post Liquidation actions. Responsibilities include ensuring compliance with all Agency, Investor and Mortgage Insurer guidelines. This position ensures the performance of all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.
Responsibilities:
- Supervises Post Liquidation team and outsourcers on day-to-day workflow, intercoms, and work queue to ensure timeliness in delivery and adherence to policies and procedures; oversees operations including, but not limited to, Evictions, REO, Conveyance and/or Claims.
- Manages performance metrics of assigned portfolio; provides management with weekly and monthly performance summary reports.
- Reviews exception reports related to Key Performance Indicators (KPIs) to improve Post Liquidation timeline performance for Foreclosure and Bankruptcy referrals, file monitoring and collateral document management.
- Maintains communication with all business units, most notably: Default Services, General Counsel, attorneys and vendors.
- Provides timely recognition and review of items that must be escalated to legal and proper departments; researches and resolves global and loan level issues.
- Monitors monthly, weekly and daily exception reports to ensure accuracy of production.
- Supervises Outsourcer(s) and Default Staff on issues relating to areas of responsibility, servicing system, processes and procedures, and maintaining accurate records and reports.
- Provides reporting, loan status, and court delays to various entity groups.
- Performs productivity, quality assurance and compliance reviews; updates management with progress reports and notification of any potential problems or issues that may interfere with productivity.
- Monitors and resolves Post Liquidation matters with vendors to complete REO sales, loss analysis and conveyance timely and within guidelines.
- Reviews and analyzes loans to determine compliance to state guidelines.
- Provides training and guidance of staff to expand knowledge of job functions and maintain a system of review to ensure accuracy and strengthen performance.
- Works through controllable Post Liquidation delays to circumvent increases in Aged Inventory.
- Assists in the development, evaluation and continuous improvement of departmental policies and procedures.
- Provides reasons for delay when Post Liquidations will not meet the Investors requirements.
Requirements:
- Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with investor, insurer, state and federal regulations and laws as they pertain to this position.
- Good working knowledge of the REO, Conveyance and Claims processes.
- Good working knowledge of all aspects of loan administration and loan servicing.
- Good working knowledge of investor guidelines and servicing practices.
- Minimum of three (3) years’ mortgage default related experience in Post Liquidation operations.
- Experience and shown proficiency in Black Knight Financial Services (MSP/BKFS) servicing system.
- Experience working with mortgage loan documentation, best servicing practices regarding Post Liquidation processing, default, Post Liquidation laws and regulations.
- Experience with vendor management.
- High School Degree or equivalent required; Bachelor’s degree preferred.
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $70,000 and $95,500. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.