Special Loans Specialist

Servicing Loan Administration | Hybrid Remote, Remote


Position at loanDepot

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives.  We take the responsibility of being the second largest non-bank lender seriously.  loanDepot’s long term commitment begins at origination continuing with long term support through our in house servicing teams. Our loanDepot servicing division puts our customers first, promotes teamwork & provides our employees with the fuel needed to succeed in their careers. Come join us!

loanDepot — We are America’s Lender.

Position Summary:

Responsible for administrating the daily functions of the Special Loans Department and supporting all aspects of Loan Servicing. Supports the proper handling of ARM, DSI, SCRA, assumptions, partial releases,
subordinations, and loan modifications. Maintains updated servicing knowledge.


  • Setup of ARM, DSI, Successor in Interest, SCRA and modified loans, collects supporting documentation; assists in gathering documentation for management to prepare audit responses.
  • Monitors the status of ARM loans. Accurately performs functions required to process ARM rate changes, index updates and related system maintenance.  
  • Reviews ARM Change Notifications for accuracy prior to mailing.
  • Ensures all written communication is provided to borrowers within regulatory timeframes.
  • Performs loan re-amortizations/recasts and update escrow payee headers.
  • Obtains documentation for the processing of assumptions, partial releases, and subordinations.
  • Researches requests for Note discrepancies on new loan boarding’s.
  • Handles moderate issues related to special loans functions and may respond via email and/or written correspondence. 


  • Mortgage Servicing, 3+ years minimum experience.
  • MSP/Black Knight servicing system a plus.
  • Knowledge of ARM's, assumption, partial release, and subordination processing
  • FHLMC/FNMA servicing knowledge.
  • Working knowledge and understanding of CFPB regulations involving ARM loans, SCRA, and Loss Mitigation modifications
  • Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
  • High School Degree/GED required 

Why work for #teamloanDepot:

  • Aggressive earning potential and 401K with robust company match           
  • Inclusive, diverse and collaborative culture where people from all backgrounds can thrive
  • Work with other passionate, purposeful and customer-centric people
  • Extensive internal growth and professional development opportunities including tuition reimbursement
  • Comprehensive benefits package including Medical/Dental/Vision
  • Wellness program to support both mental and physical health
  • Generous paid time off for both exempt and non-exempt positions

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.