Description

Position Summary:

Responsible for establishing processes and procedures for the operationalization, security, monitoring, and troubleshooting of a complex hybrid enterprise network. Serves as the technical lead within the Network Operations team and has technical and operational responsibility for routers, switches, firewalls, wireless, circuits, cloud networking, zero trust access, segmentation, and related management platforms across data centers, campus, branch, remote-user, and Microsoft Azure environments. Establishes thresholds, alerting, incident response, and crisis procedures; collaborates closely with Network Engineering and Cybersecurity teams on secure enterprise designs; and ensures duties are performed in accordance with company policies and applicable U.S. state and federal laws and regulations.

Responsibilities:

• Acts as primary point of escalation for technology operations team members providing guidance for efforts including incident and request fulfillment tasks. Troubleshoots and resolves network incidents and escalated issues.
• Monitors network and security platforms; implements network, firewall, secure access, segmentation, cloud networking, voice, and connectivity requests; handles critical network-related projects; and manages new branch and cloud network turn-ups.
• Defines operational policies, procedures, processes, network and security standards, and crisis-response runbooks for enterprise and cloud networking services.
• Must be a change agent able to develop, implement and maintain policies and processes. Owns maintaining and improving the resiliency and security of the company’s infrastructure platforms.
• Collaborates with peer technology organizations, business, clients and management to review application, systems and infrastructure functionality and develop plans for improvement.
• Optimizes processes related to request fulfillment and enhances customer interfaces for enhanced client experience.
• Reviews operational processes and configurations to ensure they are functional and compliant with standard policies.
• Operates and troubleshoots Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), including policy enforcement, application access, traffic forwarding, connector health, authentication dependencies, and user-impacting incidents.
• Administers Palo Alto Networks PA-5430 firewalls through Strata Cloud Manager, including security and NAT policies, routing, VPN connectivity, logging, software lifecycle coordination, high availability, and configuration governance.
• Operates Akamai Guardicore Segmentation to support application dependency visibility, microsegmentation policy, agent health, enforcement troubleshooting, and containment of east-west traffic risks.
• Implements and supports Microsoft Azure networking, including virtual networks, subnets, peering, route tables, Network Security Groups (NSGs), Azure Firewall, private connectivity, hybrid routing, and associated monitoring and troubleshooting.
• Participates in incident response, problem management, change control, vulnerability remediation, lifecycle management, audit support, and recovery testing for network and security infrastructure.
• Develops automation, configuration validation, monitoring, and operational reporting to improve service reliability, policy consistency, and mean time to restore.

Requirements:

• Scopes new network builds using security-focused design principles; produces architecture and implementation diagrams, configurations, test plans, rollback plans, and operational documentation; and implements and troubleshoots complex hybrid networks.
• Participates in after hours on call rotation with other Enterprise Network Operations Team members.
• Expert knowledge of routing protocols (BGP and OSPF), switching technologies, and traffic engineering using route maps, prefix lists, communities, and AS-path filtering.
• Advanced knowledge of Palo Alto Networks PA-5430 firewalls managed through Strata Cloud Manager, including security policy, NAT, VPN, routing, logging, high availability, and troubleshooting.
• Advanced operational experience with Zscaler ZIA and ZPA, including policy administration, traffic forwarding, private application access, connector components, authentication integration, logging, and incident troubleshooting.
• Experience with Akamai Guardicore Segmentation, including asset and flow visibility, label-based policy, microsegmentation, agent health, enforcement, and troubleshooting.
• Advanced knowledge of Microsoft Azure networking, including VNets, subnets, peering, route tables, NSGs, Azure Firewall, private endpoints, VPN or ExpressRoute connectivity, DNS dependencies, and hybrid network troubleshooting.
• Experience in integrating network and security platforms with centralized logging, observability, IT service management, change control, and incident-response processes.
• Experience with infrastructure automation and configuration management using Python, Ansible, APIs, or equivalent tools; ability to use version control and peer-review practices for operational changes.
• Ability to analyze packet captures, flow data, firewall and proxy logs, routing tables, cloud diagnostics, and telemetry to isolate complex application and connectivity issues.
• Provides senior-level operational ownership and technical leadership for Cisco enterprise wireless services managed through Cisco Catalyst Center.
• Leads troubleshooting of complex controller, access point, RF, roaming, authentication, client connectivity, and performance issues; uses Catalyst Center Assurance and telemetry to identify systemic problems and service trends.
• Governs software image lifecycle, configuration compliance, standards, and operational readiness; coordinates high-risk changes and incident recovery; and mentors operations staff.
• Partners with Network Engineering, Cybersecurity, and vendors on capacity planning, resilient designs, lifecycle strategy, and integration with Cisco ISE and AAA services.
• Experience with software defined networking velo cloud (SD WAN), Cisco VXLAN Fabric, SDN or equivalent
• Experienced working with enterprise vendors such as Cisco, Arista, Microsoft Azure, Zscaler, Palo Alto and Akamai.
• Experience supporting highly regulated environments, including financial services or the mortgage industry, is preferred.
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field preferred, with a minimum of eight (8) years of progressive experience in enterprise network engineering or operations.
• Current or recent CCNP Enterprise-level knowledge required; CCIE, Palo Alto Networks, Zscaler, Akamai Guardicore, or Microsoft Azure networking/security certifications are preferred.

Why work for #teamloanDepot:

• Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $112,000 and $150,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.