Temporary Benefits Specialist

Human Resources | Remote, Remote


Description

Position at loanDepot

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. While there are many loan-touch career opportunities within loanDepot, we could not take care of our employees, nor our customers, without the amazing support of our corporate teams. From HR & Marketing to Finance & Compliance, #TeamloanDepot is always searching for the best talent out there. With over $100 billion in funded loans since inception, the evolution & enthusiasm is not slowing down anytime soon. Come join us!

loanDepot — We are America’s Lender.

Position Summary:

Responsible for coordinating and assisting with the administration of the Company's Leave of Absence (LOA) process. Responds and tracks all COVID-19 cases across the company.  Provides customer service support for employees taking a leave of absence and ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

  • Serves as the first point of contact for COVID-19 LOA related questions, providing timely customer service to employees starting or returning from a leave
  • Responsible for notifying applicable county and state agencies when COVID-19 cases are identified including reporting to Workers’ Compensation carriers
  • Assists with counseling employees to ensure employee understanding of all health & welfare benefit programs, policies, and eligibility
  • Works closely with Benefits Administrator to ensure that employees on leave have completed all necessary paperwork and tasks related to their leave, and follows up with employee due to return to work to ensure that dates are accurate and return-to-work authorization has been provided, if necessary
  • Works with Benefits Analyst to generate and send benefit invoices for employees on leave
  • Ensures that all communications and documents related to employee leaves are promptly and correctly saved in appropriate files, and notes are updated accurately
  • Performs other duties and special projects as assigned

Requirements:

  • Excellent customer service skills, with a focus on responsiveness, accuracy and customer advocacy
  • Strong analytical and system skills
  • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
  • Intermediate Excel skills (pivot tables, vlookups, formulas)
  • Exceptional verbal, written and interpersonal communication skills
  • Ability to work with little to no supervision while performing duties
  • Experience with Workday a plus
  • Experience in the Mortgage industry preferred
  • High School degree required and a minimum of two (2) + years’ experience working in a similar field

The Perks: 

  • Competitive compensation reliant on ability & experience
  • Excellent benefits package including multiple health, dental & vision options
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • 401K with robust company match
  • 15+ PTO days in addition to 8 paid company holidays
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.