Description

Position Summary:

Responsible for planning, executing, and delivering technology projects across IT Desktop Support, IT Support Services, IT Enterprise Services, and IT Infrastructure & Operations. This role drives cross-functional coordination, ensures timely delivery, and aligns project outcomes with business objectives and IT operational standards.

Responsibilities:

• Leads the full project lifecycle — initiation, planning, execution, monitoring, and closure — for technology projects spanning multiple IT service areas.
• Oversees projects related to data center operations, network infrastructure, cloud migrations, and hybrid environment buildouts.
• Leads projects involving enterprise applications, collaboration platforms, unified communications, and enterprise infrastructure services.
• Develops and maintains project plans, schedules, budgets, resource allocations, and risk registers.
• Defines project scope, objectives, and deliverables with stakeholders and technical leads.
• Tracks milestones and KPIs, proactively identifying and mitigating risks and blockers.
• Serves as the primary point of contact for project status, escalations, and executive reporting.
• Responsible for communications across all teams and to the business.
• Maintains project documentation including status reports, change requests, and lessons learned.
• Manages projects related to endpoint deployments, hardware refresh cycles, imaging, and device lifecycle management.
• Coordinates service desk tooling upgrades, ITSM platform enhancements, and support workflow improvements.
• Drives initiatives to improve end-user experience, ticket resolution times, and support quality metrics.
• Coordinates cross-team dependencies for enterprise-wide rollouts, migrations, and platform upgrades.
• Coordinates infrastructure capacity planning, disaster recovery, and business continuity initiatives.
• Supports server, storage, and virtualization projects in partnership with infrastructure architects.

Requirements:

• Bachelor’s Degree in Computer Science or related IT field preferred, or a minimum of three (3) + years’ experience in IT Project Management or a similar field required.
• Experience in the Mortgage or Financial Services industry preferred.
• PMP certification or equivalent experience preferred.
• Experience in project management planning and capacity techniques required.
• Proven experience in project risk management required.
• Strong organizational skills with the ability to manage multiple concurrent projects.
• Analytical problem-solving and decision-making under ambiguity, with the ability to perform effectively during periods of high stress.
• Collaborative leadership style with the ability to influence without direct authority.
• Adaptability in a fast-paced, evolving technology landscape.
• Results-oriented with a focus on delivery, quality, and continuous improvement.
• Demonstrates knowledge and proficiency of project management techniques and software tools.
• Excellent communications skills (verbal and written) with the ability to engage with all levels of management, line of business end-users and teams.
• Effective organizational and time management skills.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to provide consultation and expert advice to management.
• Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
• Ability to deal with complex and difficult problems involving multiple facets and variables in non-standardized situations.

Why work for #teamloanDepot:

• Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $92,000 and $126,500. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.