Purchase Production Manager

Retail Sales | Irvine, California Southfield, Michigan Scottsdale, Arizona


Description

Position at loanDepot

Position Overview:
As the Purchase Production Manager, you will be responsible for overseeing the performance and productivity of our inside sales Purchase Lending Officer sales team. You will play a pivotal role in driving revenue growth, implementing sales strategies, and ensuring exceptional customer service in accordance with company policies and industry regulations.
 
Key Responsibilities:
  • Recruit, lead, motivate, and coach a team of call center Purchase Lending Officers to achieve and exceed sales targets and performance metrics.
  • Develop and implement sales strategies and tactics to optimize lead conversion, increase sales volume, and maximize profitability.
  • Monitor sales activities, call quality, talk time, STP rates, and adherence to compliance standards to ensure production goals are maximized and regulatory requirements are met.
  • Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for skills development and training.
  • Collaborate with cross-functional teams, including marketing, operations, and underwriting, to streamline processes and enhance the customer experience.
  • Analyze sales data and market trends to identify opportunities for growth and improvement.
  • Stay updated on industry developments, market conditions, and competitor strategies to maintain a competitive edge.
  • Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
Qualifications:
  • 5+ years of experience managing a call center Lending Officer team in a similar model to loanDepot.
  • Lending experience on Purchase volume required.
  • Ability to recruit Lending Officers required.
  • Strong leadership skills with the ability to inspire and motivate a team to achieve goals.
  • Excellent communication, interpersonal, and negotiation skills.
  • In-depth knowledge of mortgage products, industry regulations, and compliance requirements.
  • Proficiency in sales management software and CRM systems.
  • Analytical mindset with the ability to interpret sales data and metrics to drive strategic decisions.
  • Demonstrated ability to adapt to changing priorities and thrive in a fast-paced environment.
  • Bachelor's degree in business administration, finance, or a related field preferred.
Why work for #teamloanDepot:   
  • Aggressive compensation package based on experience and skill set
  • Inclusive, diverse and collaborative culture where people from all backgrounds can thrive
  • Work with other passionate, purposeful and customer-centric people
  • Extensive internal growth and professional development opportunities including tuition reimbursement
  • Comprehensive benefits package including Medical/Dental/Vision
  • Wellness program to support both mental and physical health
  • Generous paid time off for both exempt and non-exempt positions
About loanDepot:   
   
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.   
   
Base pay is one part of our total compensation for a Production Manager. The base pay for this role is $100,000k/annually, plus an uncapped commission plan.  Ramp up bonuses possible, based on a proven record of recent production.
   
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.