Records Management Associate, Sr
Description
Position Summary:
Responsible for supporting the company’s Records Retention program by performing day-to-day operational processing, monitoring, and compliance activities. Reporting to the Director of Records Management, this role ensures all physical and electronic records across the mortgage lending and servicing lifecycle are properly retained, protected, and disposed of in accordance with company policy and applicable laws. The Sr. Associate serves as a key liaison between business units, Enterprise Risk, Privacy, Compliance, Legal and IT to support consistent, efficient, and compliant records practices.
Responsibilities:
- Leads business units in daily records management tasks such as indexing, classification, retrieval and secure destruction of records across systems and storage locations.
- Maintains inventories of electronic and physical records to ensure traceability and compliance with retention requirements.
- Coordinates with offsite storage vendors for record retrieval, transfer, and destruction.
- Supports on going monitoring activities to verify adherence to retention schedules and policy requirements.
- Collects, analyzes, and prepares reports and dashboards on compliance metrics and records lifecycle activities.
- Assists with internal reviews, responses to regulatory exams, incident response planning (e.g., data breaches or litigation holds) and internal/external audits related to records management.
- Supports the development and delivery of training materials and user guides.
- Assists in maintaining the enterprise Records Retention Schedule, policy and procedures.
- Serves as subject matter expert for records retention questions from business units and records retention coordinators. Provides guidance on records retention policies and procedures.
- Works closely with IT to ensure records retention controls are correctly applied in document management systems and shared drives.
- Assists with testing and document system configurations, file plans, and destruction workflows.
- Identifies issues or gaps and constructively escalates to the business unit records retention coordinators and Records Retention Manager as appropriate. Partners to define effective remediation plans.
- Collaborates with vendor management to define contractual obligations for handling business records, including identification, categorization, and secure disposal of sensitive data.
- Researches emerging regulations, technology trends, and industry best practices in records and information governance.
- Leads and supports projects to improve lifecycle management, data minimization and automation as appropriate. Identifies opportunities to automate retention and destruction processes to improve efficiency and reduce manual effort.
- Performs other duties and projects assigned.
Requirements
- Bachelor’s Degree in Information Management, Business Administration, Risk Management, or related field required, and a minimum of six (6) + years of risk-related roles within the financial services industry.
- Minimum of four (4) + years of records and information management experience, preferably within financial services, mortgage lending, or servicing industries.
- Experience developing and maintaining retention schedules and policies aligned with state/federal mortgage regulations (e.g., CFPB, FHA, Fannie Mae/Freddie Mac, GLBA).
- Familiarity with privacy and data protection regulations (GLBA, CCPA, SEC, etc.)
- Certified Records Analyst (CRA) preferred.
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $60,000 and $104,500. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.