Technology Support & Solutions Specialist
Description
About Léman:
Léman Manhattan is the only independent school in Lower Manhattan serving students from 12 months through Grade 12, offering a rigorous International Baccalaureate (IB) Programme in one of the world’s most dynamic educational environments.
Consistently ranked among New York’s top private schools by Niche (#29 K–12, #5 Arts, #3 Boarding, #3 Diversity), Léman is also NYC’s only boarding school and the first private school to achieve acceptances to all Ivy League institutions within its first decade of graduates.
Our community represents over 130 countries, fostering a global perspective and inclusive culture. Blending distinguished tradition with cutting-edge innovation, Léman prepares students for the rapidly evolving college and career landscape—guided by our mission: “Each student, future prepared.”
Main Purpose of the Role:
The Technology Support & Solutions Specialist is a dynamic, dual-focus role combining frontline technology support with solutions development. This position is essential to our department's mission of being proactive "Friction Fixers" who anticipate community needs and eliminate systemic frustrations. The ideal candidate thrives in both helping users directly and building custom tools and automations that improve workflows across the school. This role requires someone who actively seeks interactions with faculty, staff, and students, walks the hallways identifying areas for improvement, and takes ownership of both problems and solutions.
Our Team's Core Values
The Léman Technology Team operates with a clear set of guiding principles. We seek candidates who embody these values:
- Be a Friction Fixer: Proactively identify and eliminate systemic frustrations for the community
- Play in Traffic: Engage with departments before being asked; be a strategic partner, not just a support desk
- Prioritize Internal Service: Exceptional support for the school begins with exceptional teamwork
- Our 5 Keys: Safety, Courtesy, Inclusion, Show (Professionalism), and Efficiency in all our work
Position Summary
The Technology Support & Solutions Specialist is a dynamic, dual-focus role combining frontline technology support with solutions development. This position is essential to our department's mission of being proactive "Friction Fixers" who anticipate community needs and eliminate systemic frustrations. The ideal candidate thrives in both helping users directly and building custom tools and automations that improve workflows across the school. This role requires someone who actively seeks interactions with faculty, staff, and students, walks the hallways identifying areas for improvement, and takes ownership of both problems and solutions.
Key Responsibilities:
(The primary tasks, functions and deliverables of the role)
Technology Support (approximately 50%)
- Provide responsive, professional frontline support to students, faculty, staff, and families across both campuses (on a rotational basis)
- Troubleshoot and resolve hardware, software, network, and AV issues with a focus on clear communication and timely follow-through
- Support classroom technology including projectors, Apple TVs, digital signage, and audio systems
- Manage and maintain device fleets including Chromebooks, iPads, and MacBook laptops using appropriate MDM tools
- Provide event support including setup, testing, and live technical assistance for school events and presentations
- Maintain accurate records in the ticketing system (FreshWorks) with proactive status updates to requesters
- Manage asset inventory and lifecycle tracking using AssetTiger
- Support print management systems (PaperCut) and troubleshoot printing issues
- Proactively walk campus spaces to identify technology issues before they are reported
Solutions Development (approximately 50%)
- Design and build custom automation solutions using Google AppScript and AppSheet to streamline school workflows
- Develop Python scripts for data processing, reporting, and system integrations
- Create and maintain internal web-based tools and dashboards to support school operations
- Identify repetitive manual processes and propose technology solutions to eliminate friction
- Collaborate with departments to understand pain points and translate them into technical solutions
- Document all custom solutions and automations for sustainability and knowledge transfer
- Stay current with emerging technologies and propose innovative applications for the school environment
- Expertise in modern web development will be strongly preferred.
Collaboration & Professional Engagement
- Work closely with the Educational Technology team to support teaching and learning initiatives
- Partner with departments across the school to understand and anticipate technology needs
- Contribute to department professional development offerings and documentation
- Embody the department's guiding principles: Be a Friction Fixer, Play in Traffic (proactive engagement), Prioritize Internal Service, and the 5 Keys (Safety, Courtesy, Inclusion, Show, Efficiency)
Required Qualifications
- Associate's degree in Information Technology, Computer Science, or related field, OR equivalent professional experience
- Minimum 2 years of experience in technology support, preferably in an educational environment
- Demonstrated coding/scripting skills in one or more of: Google App Script, Python, JavaScript, or similar
- Experience with device management platforms (Google Admin Console, Jamf, or similar)
- Working knowledge of network infrastructure fundamentals (WiFi, switches, VLANs)
- Familiarity with print management systems (PaperCut or similar)
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to work effectively with diverse stakeholders
- Self-motivated with demonstrated initiative and independent problem-solving abilities
- Commitment to continuous learning and professional growth
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field
- Experience working in K-12 independent schools
- Experience with Google Workspace for Education administration
- Experience with AppSheet or other no-code/low-code platforms
- Web development experience (HTML, CSS, JavaScript frameworks)
- Experience with ticketing systems (FreshWorks, Zendesk, or similar)
- Experience with asset management systems
- Relevant certifications (Google IT Support, CompTIA A+, Apple certifications)
- AV/event technology experience
Physical Requirements
- Ability to lift and carry equipment up to 40 pounds
- Ability to safely use ladders for equipment installation and maintenance
- Ability to move between multiple campus buildings throughout the workday
- Ability to work in various physical positions (standing, kneeling, reaching) as needed for equipment setup
Work Schedule
This is a full-time, 12-month position. Regular hours are Monday through Friday during school operating hours, with occasional early morning, evening, or weekend work required for events and projects. The balance between support and solutions development work will vary seasonally, with heavier support demands during peak academic periods (start of school year, testing windows, major events) and more development time during lower-traffic periods.
Equal Opportunity Employer
Léman Manhattan Preparatory School is committed to creating and maintaining a diverse and inclusive community. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.