Desktop Technician

Administrative/Clerical Lawrence, Kansas


Description

Schedule: 

Take Your Career to the Next Level with LMH Health!

At LMH Health, we are committed to being a partner for lifelong health for the communities we serve. This position provides all levels of desktop support throughout the hospital.  This includes, but is not limited to, software installation, software support, hardware support, printer support, and some network troubleshooting.   The Desktop Technician III answers user PC and software questions, solves or escalates user IT-related issues, serves as a liaison with the IT department, assists with software training, and is the primary point of escalation within the Helpdesk group.  Works closely with the Systems Group to assist in evaluating, designing, documenting, installing, testing, implementing, monitoring, and maintaining complex systems and applications

Top Reasons to work at LMH Health

  • Join a Team That Cares About the Community
  • Tuition Reimbursement to Support Continuing Education
  • Professional Development and Recognition
  • Excellent Benefits

RESPONSIBILITIES

  • Provide first and second level support by working with users on phone and in person.
  • Work trouble tickets in a timely fashion.
  • Answer helpdesk phone and log trouble tickets.
    • It is an expectation that each person in the Desktop Technician III position close a minimum of 100 helpdesk tickets on a monthly basis.  This expectation may be modified in the event of extenuating circumstances, such as extended PTO, other time away from normal work duties, or special project assignments that would lower the normal ticket closure rate.
  • Assists users with systems and software.  Answers questions and assists with basic training for users on various PC based software systems.
  • Documents problem resolution or referrals.
  • Installs and maintains department's PC software, printers, and peripherals.
  • Interacts with all other technical and non-technical IT staff to resolve issues in a customer friendly way.
  • Assists Systems Administration Group with system upgrades.
  • Communicate foreseeable Systems related issues to the Client Support Supervisor or the Director of IT Production Services.
  • Acts as the primary point of escalation for the Helpdesk Group.  Will triage and troubleshoot systems related issues, prior to escalation to the Client Support Supervisor or appropriate IT resource
  • Performs other duties as needed or assigned.

QUALIFICATIONS

Required:

  • Bachelor’s degree with an emphasis in an IT related field, OR
  • High school diploma or equivalent AND equivalent prior related work experience

Preferred:

  • A demonstrated knowledge of personal computers and software applications.
  • An overall knowledge of network protocols such as TCP/IP.
  • Working knowledge of Powerchart, Schapptbook, and other Cerner applications in addition to the ability to troubleshoot issues with said applications
  • The ability to adapt quickly too many functional environments, meet deadlines, and work both independently and as a team member are integral to the position.
  • Seven years of PC hardware and software support required.
  • Two years of networking/technical experience.
  • Strong understanding of Personal Computer hardware & software, good communication skills, customer service skills, and some networking knowledge.
  • Strong oral and written communications skills required.
  • Appropriate IT related Certifications (A+, Microsoft, etc.) preferred.
  • An overall knowledge of Windows XP and Windows 7.  Knowledge regarding Linux, and UNIX is preferred. 
  • Prior experience in a Healthcare setting preferred.
  • Prior leadership experience is beneficial.

Our Values

Patient 1st – We consider the patient first in everything we do.

Better Together – We are part of the LMH team that works together to achieve excellence.

Speak Up – We embrace a transparent culture of open, respectful communication where ideas are valued and solutions are created.

Innovate! – We actively explore new ideas and approach change with agility and an open mind.

Own It/Solve It – We hold ourselves accountable for our actions and we collaborate for solutions.

In Joy – We create a workplace that is both fun and meaningful.

At LMH Health we value inclusion and diversity. We are an equal opportunity employer and encourage all to apply. Employment is decided on the basis of experience and qualifications that meet the business need.