Admissions Representative, Admissions, PRN, Nights/Weekends

Administrative/Clerical Lawrence, Kansas


Description


  1.  JOB SUMMARY
    Responsible for the introduction to an exceptional patient experience through excellent customer service. Arrange for timely, efficient, and orderly registration of all patients presenting to the hospital. Interview patient or representative to ensure accurate collection of patient information, including insurance details. Educate all patients on appropriate hospital policies, procedures and patient rights.
  2.  ESSENTIAL JOB RESPONSIBILITIES
  1. Engages patients throughout the interaction to create a welcoming and confident patient experience.    
  2. Confidentially collects patient demographic and insurance information accurately and documents into computer systems.
  3. Accurately completes all registration forms and ensures patient understanding of conditions of admission.
  4. Effectively communicates and educates patients on their rights and responsibilities and available access through the patient portal.
  5. Coordinates all hospital admission types: inpatient, outpatient, emergency and pre-admits.
  6. Maintains departmental expectations for POS collections, accuracy, wait times and other customer service measures.
  7. Comply with laws and regulations in maintaining patient information and confidentiality.
  8. Assumes other duties deemed necessary for exceptional patient interactions and customer service.

III.    JOB QUALIFICATIONS

Required:      

  • High School Diploma or equivalent

Preferred:      

  • 1 year prior related work experience
  1.  BEHAVIORAL EXPECTATIONS (common to all positions) 
  • Patient 1st – We consider the patient first in everything we do.
  • Better Together – We are part of the LMH team that works together to achieve excellence.
  • Speak Up – We embrace a transparent culture of open, respectful communication where ideas are valued and solutions are created.
  • Innovate! – We actively explore new ideas and approach change with agility and an open mind.
  • Own It/Solve It – We hold ourselves accountable for our actions and we collaborate for solutions.
  • In Joy – We create a workplace that is both fun and meaningful.

At LMH Health we value inclusion and diversity. We are an equal opportunity employer and encourage all to apply.  Employment is decided on the basis of experience and qualifications that meet the business need.